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- Tasks: Support the Client Success team in expanding client relationships and enhancing service usage.
- Company: Guidepoint, a leading firm in on-demand intelligence and research.
- Benefits: Competitive salary, excellent medical coverage, and professional development opportunities.
- Other info: Enjoy a supportive culture with fun events and volunteer days.
- Why this job: Join a dynamic team and make a real impact on client success and satisfaction.
- Qualifications: 1-2 years in sales or account management; strong communication and networking skills.
The predicted salary is between 30000 - 40000 £ per year.
Guidepoint’s Business Development teams are passionate about expanding our reach with both new and existing clients. We support all Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.
Guidepoint is seeking a qualified candidate for an Associate, Client Success role on the Institutional Client Success team. This person will support senior members of the team as they promote our services to various clients (Institutional companies), in order to grow overall usage.
What You’ll Do:
- Partner with the Success team to increase user base at client firms by employing a thoughtful and strategic outreach approach.
- Conduct cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets.
- Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points.
- Onboard new client prospects and educate them on the different services Guidepoint has to offer either under an existing subscription, or opening new business/contracts.
- Develop a working knowledge of corporate industries and help communicate Guidepoint’s value add to clients in these sectors.
- Work closely with the Client Service team to collect feedback on open client projects as well as advisors we have sent clients for review.
What You Have:
- 1-2 year of sales, business development, and/or account management experience (desirable).
- Bachelor’s degree from a recognized institution.
- Broad base knowledge of the sales process from lead generation to relationship management.
- Excellent networking skills enabling reach out to prospective clients.
- Excellent communicator capable of handling high-profile clients.
- Demonstrated ability to work in a team atmosphere.
- A desire to work in a fast-paced entrepreneurial environment.
- Initiative and ability to handle increasing responsibility over time.
- Excellent relationship management skills with stakeholders of varying seniority levels.
- Proficiency in spoken and written English.
What We Offer:
- Competitive salary, bonus, and benefits.
- Excellent medical coverage through BUPA.
- Excellent professional development opportunities.
- Supportive culture that celebrates and rewards success.
- Monthly Happy Hour, Social Events, Summer Fridays.
- Year-round company sponsored sports and team building events.
- Informal work environment.
- Employee Assistance Programs.
- Volunteer days.
Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
Associate, Client Success in London employer: Guidepoint
Contact Detail:
Guidepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Client Success in London
✨Tip Number 1
Get to know the company inside out! Research Guidepoint's services and values so you can speak confidently about how you can contribute to their success. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Networking is key! Reach out to current employees on LinkedIn or attend industry events to make connections. A friendly chat can sometimes lead to a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Practice your pitch! Prepare a brief introduction about yourself that highlights your relevant experience and skills. This will help you feel more confident during interviews and networking opportunities.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Associate, Client Success in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate, Client Success role. Highlight your relevant experience in sales or account management, and show how your skills align with what we’re looking for at Guidepoint.
Showcase Your Communication Skills: Since this role involves interacting with high-profile clients, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect your capability in handling client relationships.
Highlight Teamwork Experience: We value collaboration at Guidepoint, so be sure to mention any past experiences where you worked effectively in a team. This will show us that you can thrive in our supportive culture and contribute to our success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Guidepoint
✨Know Your Client Success Basics
Before the interview, brush up on the fundamentals of client success and relationship management. Understand how Guidepoint's services can benefit clients and be ready to discuss how you can contribute to their success.
✨Showcase Your Communication Skills
Since this role involves interacting with high-profile clients, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Your Sales Acumen
Be prepared to discuss your experience with lead generation and sales processes. Think of specific instances where you successfully onboarded clients or identified pain points, and how you addressed them to enhance client satisfaction.
✨Research and Relate
Familiarise yourself with the corporate industries Guidepoint serves. During the interview, relate your knowledge back to how you can help clients navigate their challenges and leverage Guidepoint’s offerings for better decision-making.