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- Tasks: Manage client projects and connect them with expert advisors to enhance decision-making.
- Company: Guidepoint, a leading research enablement platform with a supportive culture.
- Benefits: Competitive salary, bonuses, excellent medical coverage, and fun social events.
- Why this job: Join a dynamic team and make a real impact in client success and project management.
- Qualifications: Bachelor’s/Master's degree, strong communication skills, and a passion for client relations.
- Other info: Enjoy a vibrant work environment with opportunities for growth and mentorship.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
Play a vital role in Guidepoint’s success.
Interview Process:
- Initial Candidate Screen
- Meet the Guidepoint Teams!
- Hiring Manager Interview
- Complete a simulated client request and gain more insight into the role
- Mock Interview
- Discuss your assessment with the Guidepoint teams
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Key Responsibilities:
- Project Management
- Understand client requests and create outline with screening questions
- Conduct topical and company research for projects
- Contact client to clarify project if needed
- Communicate scope of project to assigned junior project managers (if applicable)
- Execute and complete projects within discussed timeline
- Properly qualify advisors before sending bios to clients
- Promptly close out projects when finished (and keep status icons on projects up to date)
- Gather client feedback for quality control, service improvement ideas, and to determine if more work is needed
- Be cost effective – monitor hourly rate, minimize prep time payments and negotiate appropriately with Advisors
- Inform Team Lead of difficult projects taking longer than 48 hrs
- Client Management
- Build relationships with clients to encourage new and repeat business opportunities
- Engage new users through invitations to events, proactive push, periodic phone calls, etc.
- Work with Sales/RMs to keep abreast of status of client and any updates to contract/usage
- Interact with sales to onboard new clients and educate them on our service and offerings
- Research and know the client: obtain client coverage list and/or holdings list if at all possible
- Develop Account Plan by mapping out steps to grow the account over time
- Handle client issues in a timely manner (alert Team Lead of any major problems that arise)
- Monitor client activity monthly: research any drop-offs in usage and find ways to increase usage
- Attend and participate in meetings or calls with clients as requested by sales or Vertical Director
- Actively participate in Trials
- Liaise with Associates to custom recruit for projects as needed
- Develop relationship with industry advisors (often leads to referrals, and timely-up)
- Edit profiles before sending to client (if necessary)
- Record newly uncovered advisor information or expertise in Advisor profiles
- Respond promptly to advisor responses, queries, problems, etc.
- Follow Advisor Rate Change guidelines
- Keep eye out for new recruiting ideas or new recruiting resources
- Proactively notify clients of advisors that they might want to speak with
- Work with sales to determine who pushes events/teleconferences
- Market/communicate all product offerings to client (surveys, events, etc.) on a regular basis
- Identify idle users and develop engagement plan
- Training, Evaluation, Staffing
- Train new Associates on proper recruiting techniques, and project execution
- Manage daily activities of Associates (if available)
- Monitor Associates’ work to ensure quality
- Interview candidates as needed
- Contribute to the development of training materials when needed
- Keep Vertical Director updated on training/progress/performance of assigned JPM (if applicable)
- Compliance
- Know and follow compliance procedures
- Be knowledgeable of and follow any client-specific compliance procedures
- Screen request for compliance “red flags” and communicate them to Guidepoint Counsel
- Understand and explain Guidepoint Advisor T&C when necessary
- Communicate any other issues to GPG counsel
- Attend and participate in Team meetings and networking events
- Serve as back up for team colleagues when out of the office
- Complete additional projects and tasks as directed by Team Lead
- Contribute to development and maintenance of productive and collaborative environment for team
- Share best practices with team members
Experience You Will Bring:
Bachelor’s/Master's degree and a strong academic record required
Skills You Will Bring:
- Desire to work in a client facing project management role that is KPI and metrics-driven
- Ability to work in a fast-paced, results-oriented environment
- Excellent time management and organizational skills
- Outgoing personality with the ability to speak with people at all professional levels
- Intellectual curiosity and desire to learn
- Excellent written and verbal communication skills
- Demonstrated ability to work both individually and as part of a team
- Fluency in English is a must
What We Offer:
- Competitive salary, bonus and benefits
- Excellent medical coverage through BUPA
- Supportive culture that celebrates and rewards success
- Monthly Happy Hour, Social Events, Summer Fridays
- Year‑round company sponsored sports and team building events
- Informal work environment
- Employee Assistance Programs
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real‑time data, and hard‑to‑source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on‑demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
Client Delivery Manager (Corporate & Healthcare) employer: Guidepoint
Contact Detail:
Guidepoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager (Corporate & Healthcare)
✨Tip Number 1
Get to know the company before your interview! Research Guidepoint's values and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through mock interviews with friends or family. Focus on articulating your project management experience and how it aligns with the role of Client Delivery Manager.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you've successfully managed client expectations or resolved issues quickly. This is key for a role that’s all about client management!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Delivery Manager (Corporate & Healthcare)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Delivery Manager role. Highlight your project management skills and client-facing experience, as these are key to what we’re looking for at Guidepoint.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s essential to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Research is Key: Before applying, do a bit of homework on Guidepoint and our services. Mentioning specific projects or values that resonate with you can really make your application stand out!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Guidepoint
✨Know Your Client
Before the interview, take some time to research Guidepoint and its clients. Understand their needs and how the Client Delivery Manager role fits into their success. This will help you tailor your responses and show that you're genuinely interested in the company.
✨Prepare for Simulated Scenarios
Since you'll be completing a simulated client request during the interview process, practice how you would handle various client scenarios. Think about how you would clarify project scopes or manage client expectations, as this will demonstrate your project management skills.
✨Showcase Your Communication Skills
As a Client Delivery Manager, excellent communication is key. Be ready to discuss how you've effectively communicated with clients in the past. Use specific examples to illustrate your ability to build relationships and resolve issues promptly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
