At a Glance
- Tasks: Connect clients with experts to inform their business decisions and manage client requests.
- Company: Guidepoint, a dynamic company with a supportive culture and focus on success.
- Benefits: Competitive salary, medical coverage, professional development, and fun social events.
- Other info: Enjoy a hybrid work environment with excellent career growth opportunities.
- Why this job: Join a fast-paced team and make a real impact by connecting clients with valuable insights.
- Qualifications: Bachelor’s degree and previous experience in internships or extracurricular activities.
The predicted salary is between 48600 - 59400 £ per year.
Overview
The Client Service team connects Guidepoint’s clients with subject‑matter experts to better inform business decisions.
They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.
As an Associate, you will understand your client’s unique business questions and identify the experts who can best provide the answers.
You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client.
This is a hybrid position out of our London office. All applicants must have the right to work in the UK.
Interview Process
• Meet your Guidepoint Recruiter!
- Initial Candidate Screen
• Meet the Guidepoint Teams!
- Hiring Manager Interview
- Mock Assessment (Role dependent)
- Complete a simulated client request and gain more insight into the role
- Mock Interview
- Discuss your assessment with the Guidepoint teams
- Interview Process Outcome
- What You Will Own
- Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects
- Work with Project Managers to develop strategies for satisfying each client project request
- Utilize Linked In, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
- Identify the best leads and invite them to join our network to participate in consultations with our clients
- Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients
Experience You Will Bring
- Bachelor’s degree
- Previous internship, volunteering, or extracurricular experience
- The right to work in the UK
Skills You Will Bring
- Desire to work in a sales/lead generation role that is KPI and metrics‑driven
- Ability to work in a fast‑paced, results‑oriented environment
- Excellent time management and organizational skills
- Outgoing personality with the ability to speak with people at all professional levels
- Intellectual curiosity and desire to learn
- Excellent written and verbal communication skills
- Demonstrated ability to work both individually and as part of a team
What We Offer
- Competitive salary, bonus and benefits
- Excellent medical coverage through BUPA
- Excellent professional development opportunities
- Supportive culture that celebrates and rewards success
- Monthly happy hour, social events, summer Fridays
- Year‑round company‑sponsored sports and team‑building events
- Informal work environment
- Employee assistance programs
- Volunteer days
- #J-18808-Ljbffr
Associate, Client Service in London employer: Guidepoint Shanghai
Guidepoint is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to kickstart their career in business development. With a strong emphasis on employee growth, you will have access to mentorship and training opportunities that empower you to excel in your role while working in the vibrant city of London. The hybrid work model offers flexibility, allowing you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Client Service in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guidepoint Shanghai. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guidepoint Shanghai before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Associate, Client Service in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guidepoint Shanghai:Your cover letter is your chance to shine! Tell us why you want to work at Guidepoint Shanghai specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guidepoint Shanghai!
How to prepare for a job interview at Guidepoint Shanghai
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
