At a Glance
- Tasks: Engage with clients, drive product usage, and enhance relationships in a dynamic environment.
- Company: Guidepoint Insights, a leading research platform with a focus on innovation.
- Benefits: Competitive salary, excellent medical coverage, professional development, and fun social events.
- Other info: Hybrid role in London with a supportive culture and great career growth opportunities.
- Why this job: Be a key player in client success and make a real impact in the investment industry.
- Qualifications: Degree in relevant field and 2+ years in B2B sales for institutional investors.
The predicted salary is between 51750 - 63250 £ per year.
Guidepoint Insights is an events-based primary research platform that helps our clients leverage the Guidepoint expert network and deepen their understanding of the most pressing topics affecting public and private companies across the globe. We host timely, high-quality moderated events daily to help clients navigate complex topics, reduce research times, bring focus to what matters, and make better business decisions.
Play a vital role in Guidepoint’s success. Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention. This is a hybrid role located in London.
What You Do:
- Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders.
- Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content.
- Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings.
- Collaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion.
- Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts.
What You Have:
- Bachelors or masters degree from an accredited University.
- 2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital.
- Understanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas.
- Excellent communication skills, with the ability to distill complex issues into clear and concise messages.
- Intellectual curiosity, adaptability, and a team-first collaborative approach.
- Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results.
What We Offer:
- Competitive salary, bonus and benefits.
- Excellent medical coverage through BUPA.
- Excellent professional development opportunities.
- Supportive culture that celebrates and rewards success.
- Monthly Happy Hour, Social Events, Summer Fridays.
- Year-round company sponsored sports and team building events.
- Informal work environment.
- Employee Assistance Programs.
- Volunteer days.
About Guidepoint:
Guidepoint powers end-to-end research workflows for the world’s best research teams. Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions. At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.
Client Success Manager - EMEA employer: Guidepoint London
Guidepoint London is an exceptional employer that fosters a dynamic and collaborative work culture, where associates are empowered to connect clients with industry-leading experts. With a strong focus on career development and mentorship, employees have ample opportunities to grow within a global network, all while enjoying the vibrant atmosphere of London. The hybrid work model ensures flexibility, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager - EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guidepoint London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guidepoint London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager - EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guidepoint London:Your cover letter is your chance to shine! Tell us why you want to work at Guidepoint London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guidepoint London!
How to prepare for a job interview at Guidepoint London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
