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- Tasks: Support the Client Success team to grow client engagement and enhance relationships.
- Company: Guidepoint, a leading research enablement platform with a vibrant culture.
- Benefits: Competitive salary, excellent medical coverage, and professional development opportunities.
- Other info: Enjoy social events, team building activities, and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Sales experience and strong communication skills are a plus.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Guidepoint’s Business Development teams are passionate about expanding our reach with both new and existing clients. We support all Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.
Guidepoint is seeking a qualified candidate for an Associate, Client Success role on the Institutional Client Success team. This person will support senior members of the team as they promote our services to various clients (Institutional companies), in order to grow overall usage.
What You’ll Do- Partner with the Success team to increase user base at client firms by employing a thoughtful and strategic outreach approach.
- Conduct cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets.
- Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points.
- Onboard new client prospects and educate them on the different services Guidepoint has to offer either under an existing subscription, or opening new business/contracts.
- Develop a working knowledge of corporate industries and help communicate Guidepoint’s value add to clients in these sectors.
- Work closely with the Client Service team to collect feedback on open client projects as well as advisors we have sent clients for review.
- 1-2 year of sales, business development, and/or account management experience (desirable).
- Bachelor’s degree from a recognized institution.
- Broad base knowledge of the sales process from lead generation to relationship management.
- Excellent networking skills enabling reach out to prospective clients.
- Excellent communicator capable of handling high-profile clients.
- Demonstrated ability to work in a team atmosphere.
- A desire to work in a fast-paced entrepreneurial environment.
- Initiative and ability to handle increasing responsibility over time.
- Excellent relationship management skills with stakeholders of varying seniority levels.
- Proficiency in spoken and written English.
- Competitive salary, bonus, and benefits.
- Excellent medical coverage through BUPA.
- Excellent professional development opportunities.
- Supportive culture that celebrates and rewards success.
- Monthly Happy Hour, Social Events, Summer Fridays.
- Year-round company sponsored sports and team building events.
- Informal work environment.
- Employee Assistance Programs.
- Volunteer days.
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
Associate, Client Success employer: Guidepoint London
Contact Detail:
Guidepoint London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Client Success
✨Tip Number 1
Get to know the company inside out! Research Guidepoint’s services and values so you can speak confidently about how you can contribute to their mission during interviews. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they look for in candidates. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare a brief introduction about yourself that highlights your relevant experience and skills. This will come in handy during networking events or when you get that all-important interview call.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Guidepoint.
We think you need these skills to ace Associate, Client Success
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate, Client Success role. Highlight your relevant experience in sales or account management, and show us how you can help expand our client base.
Show Off Your Communication Skills: Since you'll be dealing with high-profile clients, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to engage effectively with stakeholders.
Highlight Teamwork Experience: We love a team player! Share examples of how you've successfully collaborated with others in previous roles. This will show us that you can thrive in our supportive culture and contribute to our collective success.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Guidepoint London
✨Know Your Client Success Basics
Before the interview, brush up on the fundamentals of client success. Understand how to build relationships and communicate value effectively. Familiarise yourself with Guidepoint’s services and think about how you can help clients make informed decisions.
✨Showcase Your Sales Skills
Be ready to discuss your experience in sales or account management. Prepare examples of how you've successfully generated leads or managed client relationships. Highlight any specific strategies you've used to increase user engagement or resolve client issues.
✨Demonstrate Your Communication Prowess
Since this role involves interacting with high-profile clients, practice articulating your thoughts clearly and confidently. Think of scenarios where you’ve had to communicate complex information simply and effectively, and be prepared to share these during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the team dynamics, client success metrics, or how Guidepoint measures the impact of its services. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.