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- Tasks: Manage client relationships and deliver research insights for strategic business decisions.
- Company: Guidepoint is a leading research platform empowering clients with real-time data and expert insights.
- Benefits: Enjoy competitive pay, private health insurance, and a casual work environment with team events.
- Why this job: Join a dynamic team, develop your skills, and make impactful contributions in a fast-paced setting.
- Qualifications: 1+ years of account management experience and the right to work in the UK required.
- Other info: Work hours are from 5pm to 11pm, perfect for students or night owls!
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Guidepoint, London, England, United Kingdom
OVERVIEW: Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.5 million experts and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
Play a vital role in Guidepoint’s success. Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions? If so, this Research Manager, Client Service position at Guidepoint may have your name on it.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Responsibilities:
- Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals.
- Serve as the go-to person responsible for the day-to-day relationship and service delivery for a portfolio of clients in different industries.
- Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients.
- Direct the expert recruitment efforts of the Research Associates assigned to support your clients.
- Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system.
- Work closely with the Project Managers and other team members to optimize client use of Guidepoint’s service.
Experience YOU will bring:
- 1+ Years of account management experience
- The right to work in the UK
Skills YOU will Bring:
- Desire to work in a sales/lead generation role that is KPI and metrics-driven
- Ability to work in a fast-paced, results-oriented environment
- Excellent time management and organizational skills
- Outgoing personality with the ability to speak with people at all professional levels
- Intellectual curiosity and desire to learn
- Excellent written and verbal communication skills
- Demonstrated ability to work both individually and as part of a team
What We Offer:
- Working hours (5pm - 11pm)
- Competitive compensation
- Private health insurance
- Entrepreneurial environment, autonomy, and fast decisions
- International exposure to the global Guidepoint service teams
- Casual work environment
- Summer and winter team events
Interview Process:
- Initial Candidate Screen
- Meet the Guidepoint Teams!
- Mock Assessment (Role Dependent)
- Complete a stimulated client request and gain more insight into the role
- Interview Process Outcome
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
Research Manager, Client Service (Late Shift) employer: GUIDEPOINT GLOBAL, LLC
Contact Detail:
GUIDEPOINT GLOBAL, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Research Manager, Client Service (Late Shift)
✨Tip Number 1
Familiarise yourself with Guidepoint's services and the industries they serve. Understanding their client base and the types of research they conduct will help you demonstrate your knowledge during interviews and show how you can add value.
✨Tip Number 2
Network with current or former employees of Guidepoint on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your experience in account management and how it relates to the role. Be ready to share specific examples of how you've successfully managed client relationships and delivered results in a fast-paced environment.
✨Tip Number 4
Practice your communication skills, as this role requires excellent verbal abilities. Consider conducting mock interviews with friends or mentors to refine your pitch and ensure you can articulate your thoughts clearly and confidently.
We think you need these skills to ace Research Manager, Client Service (Late Shift)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Research Manager, Client Service position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in account management and client service. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific experiences that showcase your project management and communication skills, and explain why you are a good fit for Guidepoint.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at GUIDEPOINT GLOBAL, LLC
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Research Manager in Client Service. Familiarise yourself with Guidepoint's services and how they empower clients' decision-making processes. This will help you articulate how your skills align with their needs.
✨Showcase Your Experience
Prepare to discuss your account management experience in detail. Highlight specific examples where you've successfully managed client relationships or led projects, especially in fast-paced environments. This will demonstrate your capability to thrive in the role.
✨Demonstrate Communication Skills
Since excellent written and verbal communication is crucial for this position, practice articulating your thoughts clearly. Be ready to engage in discussions that reflect your ability to connect with professionals at all levels, as this is key to building client relationships.
✨Prepare for the Mock Assessment
The interview process includes a mock assessment, so be prepared to complete a simulated client request. Familiarise yourself with common scenarios in client service roles and think about how you would approach them. This will showcase your problem-solving skills and readiness for the job.
