Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help clients find expert answers to their business questions and recruit new advisors.
- Company: Guidepoint is a leading research platform empowering decision-making with real-time data and expertise.
- Benefits: Enjoy 14 PTO days, free snacks, competitive salary, and a casual work environment.
- Why this job: Gain hands-on experience in a fast-paced setting while developing core business skills and networking.
- Qualifications: Bachelor’s degree, strong communication skills in English and Mandarin, and a proactive attitude.
- Other info: Located in Shanghai's CBD, with opportunities for mentorship and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.
Who We Are:
- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Experience You Will Bring:
- Bachelor’s degree or higher
- Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
- Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
- Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
- Proactive, result-driven, initiative, and ability to go the extra mile
- Able to deliver excellent service to clients and surpass their expectations within tight timelines
- Demonstrated ability to work in a team atmosphere but also independently
- Desire to learn about the business and work in a fast-paced entrepreneurial environment
Skills You Will Bring:
- Desire to work in a sourcing/lead generation type of role
- Ability to work in a fast-paced, results-oriented environment
- Excellent time management and organizational skills
- Outgoing personality with the ability to speak with people at all professional levels
- Intellectual curiosity and desire to learn
- Excellent written and verbal communication skills
- Demonstrated ability to work both individually and as part of a team
What We Offer:
- 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days
- Social insurances and housing fund
- Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
- Free snacks and beverages in the office, including free coffee
- Competitive salary depending on experience
- Casual work environment, Monthly birthday celebration, team building, and other social events
Interview Process:
- Initial Candidate Screen
- Meet the Guidepoint Teams!
- Mock Assessment (Role Dependent)
- Complete a stimulated client request and gain more insight into the role
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
Client Service Associate (Japanese Speaking) employer: Guidepoint Global, LLC.
Contact Detail:
Guidepoint Global, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Associate (Japanese Speaking)
✨Tip Number 1
Familiarise yourself with the research enablement industry. Understanding the key players, trends, and challenges in this field will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Japanese language skills, especially in a business context. Being able to communicate fluently and professionally in Japanese will set you apart from other candidates and show your commitment to the role.
✨Tip Number 3
Network with current or former employees of Guidepoint on LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Prepare for the mock assessment by practising how to handle client requests. Familiarise yourself with common scenarios in client service roles and think about how you would approach problem-solving and expert recruitment.
We think you need these skills to ace Client Service Associate (Japanese Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the Client Service Associate role. Emphasise your communication abilities in both English and Mandarin, as well as any experience in client service or lead generation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Guidepoint that resonate with you, and explain how your background makes you a great fit for their team-oriented and collaborative culture.
Highlight Relevant Skills: In your application, clearly outline your time management, organisational skills, and ability to work in a fast-paced environment. Provide examples of how you've successfully managed multiple tasks or projects under tight deadlines.
Prepare for the Interview Process: Familiarise yourself with the interview process outlined by Guidepoint. Be ready to discuss your approach to client service and provide examples of how you've identified and recruited experts in previous roles or projects.
How to prepare for a job interview at Guidepoint Global, LLC.
✨Showcase Your Language Skills
Since this role requires proficiency in both English and Mandarin, be prepared to demonstrate your language skills during the interview. Practice common phrases and industry-specific vocabulary to ensure you can communicate effectively.
✨Understand the Company and Its Clients
Research Guidepoint and its services thoroughly. Familiarise yourself with their client base and the types of projects they handle. This knowledge will help you answer questions more confidently and show your genuine interest in the company.
✨Prepare for Role-Specific Scenarios
Expect to participate in a mock assessment or role-play during the interview. Prepare by thinking through how you would handle a client request, identify suitable experts, and manage timelines. Practising these scenarios will help you feel more at ease.
✨Demonstrate Your Teamwork Skills
As the role involves collaboration with Project Managers and other team members, be ready to discuss your experiences working in teams. Highlight specific examples where you contributed to a team's success and how you can bring that collaborative spirit to Guidepoint.
