Client Service Associate, Healthcare New Shanghai Shi, China
Client Service Associate, Healthcare New Shanghai Shi, China

Client Service Associate, Healthcare New Shanghai Shi, China

London Full-Time 28800 - 43200 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Help clients find expert answers to their business questions and recruit new experts.
  • Company: Guidepoint is a leading research platform empowering decision-making with real-time data and expertise.
  • Benefits: Enjoy 14 PTO days, free snacks, competitive salary, and a casual work environment.
  • Why this job: Gain hands-on experience in a fast-paced setting while developing valuable business skills.
  • Qualifications: Bachelor’s degree, strong communication skills in English and Mandarin, and a proactive attitude.
  • Other info: Join a diverse team with built-in mentorship and opportunities for career growth.

The predicted salary is between 28800 - 43200 ÂŁ per year.

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,500,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

Who We Are:

  • Team-oriented and collaborative
  • Hard-working professionals who strive for excellence
  • Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
  • Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
  • Work with Project Managers to develop strategies for satisfying each client project request
  • Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
  • Identify the best leads and invite them to join our network to participate in consultations with our clients
  • Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

  • Bachelor’s degree or higher
  • Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
  • Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
  • Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
  • Proactive, result-driven, initiative, and ability to go the extra mile
  • Able to deliver excellent service to clients and surpass their expectations within tight timelines
  • Demonstrated ability to work in a team atmosphere but also independently
  • Desire to learn about the business and work in a fast-paced entrepreneurial environment

Skills You Will Bring:

  • Desire to work in a sourcing/lead generation type of role
  • Ability to work in a fast-paced, results-oriented environment
  • Excellent time management and organizational skills
  • Outgoing personality with the ability to speak with people at all professional levels
  • Intellectual curiosity and desire to learn
  • Excellent written and verbal communication skills
  • Demonstrated ability to work both individually and as part of a team

What We Offer:

  • 14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days
  • Social insurances and housing fund
  • Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
  • Free snacks and beverages in the office, including free coffee
  • Competitive salary depending on experience.
  • Casual work environment,
  • Monthly birthday celebration, team building, and other social events

Interview Process:

  • Initial Candidate Screen
  • Meet the Guidepoint Teams!
  • Mock Assessment (Role Dependent)
  • Complete a stimulated client request and gain more insight into the role
  • Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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Client Service Associate, Healthcare New Shanghai Shi, China employer: Guidepoint Global, LLC.

Guidepoint is an exceptional employer that fosters a collaborative and team-oriented work culture, providing ample opportunities for mentorship and career growth. Located in the vibrant Shanghai CBD, employees enjoy a casual work environment with competitive benefits, including generous leave policies and social events that enhance team bonding. As a Client Service Associate, you will not only gain valuable experience in a fast-paced setting but also have the chance to connect with a diverse network of experts, making your role both meaningful and rewarding.
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Contact Detail:

Guidepoint Global, LLC. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Service Associate, Healthcare New Shanghai Shi, China

✨Tip Number 1

Familiarise yourself with Guidepoint's services and the industries they operate in. Understanding their unique approach to research enablement will help you articulate how your skills align with their mission during interviews.

✨Tip Number 2

Leverage LinkedIn to connect with current employees at Guidepoint. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.

✨Tip Number 3

Practice your communication skills in both English and Mandarin. Since the role requires excellent verbal abilities in both languages, being able to demonstrate fluency and confidence will set you apart from other candidates.

✨Tip Number 4

Prepare for the mock assessment by simulating client requests. This will not only help you understand the role better but also allow you to showcase your problem-solving skills and ability to think on your feet during the interview process.

We think you need these skills to ace Client Service Associate, Healthcare New Shanghai Shi, China

Excellent Communication Skills
Time Management
Organisational Skills
Client Service Orientation
Proactive Problem Solving
Research Skills
Networking Skills
Team Collaboration
Adaptability in Fast-Paced Environments
Fluency in English and Mandarin
Intellectual Curiosity
Lead Generation Skills
Ability to Work Independently
Creative Thinking

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Service Associate at Guidepoint. Highlight your ability to identify and recruit experts, as well as your skills in managing client relationships.

Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills in both English and Mandarin, as well as any relevant experience in client service or lead generation.

Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background and skills make you a great fit for the Client Service team at Guidepoint.

Prepare for the Interview: Research Guidepoint and prepare to discuss how you can contribute to their success. Be ready to demonstrate your problem-solving abilities and provide examples of how you've excelled in fast-paced environments.

How to prepare for a job interview at Guidepoint Global, LLC.

✨Understand the Role

Before the interview, make sure you have a solid understanding of the Client Service Associate role. Familiarise yourself with Guidepoint's services and how they empower clients' decision-making processes. This will help you articulate how your skills align with their needs.

✨Showcase Communication Skills

Since excellent communication is key for this role, prepare to demonstrate your verbal and written abilities. Practice articulating your thoughts clearly and concisely, and be ready to discuss your experiences in both English and Mandarin.

✨Highlight Time Management Abilities

Given the fast-paced environment, be prepared to discuss how you manage your time effectively. Share specific examples of how you've prioritised tasks or met tight deadlines in previous roles or projects.

✨Demonstrate Proactivity

Guidepoint values proactive individuals who go the extra mile. Think of instances where you've taken initiative in past roles, whether it was identifying a problem and proposing a solution or volunteering for additional responsibilities.

Client Service Associate, Healthcare New Shanghai Shi, China
Guidepoint Global, LLC.
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