Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Client Success team to grow client relationships and enhance service usage.
- Company: Guidepoint, a leading research enablement platform with a vibrant culture.
- Benefits: Competitive salary, bonuses, excellent medical coverage, and fun social events.
- Other info: Enjoy a supportive environment with great career growth and diverse perspectives.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: 1-2 years in sales or account management, strong communication skills, and a team player.
The predicted salary is between 30000 - 40000 £ per year.
Guidepoint’s Business Development teams are passionate about expanding our reach with both new and existing clients. We support all Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint.
Guidepoint is seeking a qualified candidate for an Associate, Client Success role on the Institutional Client Success team. This person will support senior members of the team as they promote our services to various clients (Institutional companies), in order to grow overall usage.
What You’ll Do
- Partner with the Success team to increase user base at client firms by employing a thoughtful and strategic outreach approach.
- Conduct cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets.
- Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points.
- Onboard new client prospects and educate them on the different services Guidepoint has to offer either under an existing subscription, or opening new business/contracts.
- Develop a working knowledge of corporate industries and help communicate Guidepoint’s value add to clients in these sectors.
- Work closely with the Client Service team to collect feedback on open client projects as well as advisors we have sent clients for review.
What You Have
- 1-2 years of sales, business development, and/or account management experience (desirable).
- Bachelor’s degree from a recognized institution.
- Broad base knowledge of the sales process from lead generation to relationship management.
- Excellent networking skills enabling reach out to prospective clients.
- Excellent communicator capable of handling high-profile clients.
- Demonstrated ability to work in a team atmosphere.
- A desire to work in a fast-paced entrepreneurial environment.
- Initiative and ability to handle increasing responsibility over time.
- Excellent relationship management skills with stakeholders of varying seniority levels.
- Proficiency in spoken and written English.
What We Offer
- Competitive salary, bonus, and benefits.
- Excellent medical coverage through BUPA.
- Supportive culture that celebrates and rewards success.
- Monthly Happy Hour, Social Events, Summer Fridays.
- Year-round company sponsored sports and team building events.
- Informal work environment.
- Employee Assistance Programs.
About Guidepoint
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
Associate, Client Success London, England, United Kingdom employer: Guidepoint Global, LLC.
Contact Detail:
Guidepoint Global, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Client Success London, England, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research Guidepoint's services and recent projects. This way, when you chat with potential clients or during interviews, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your pitch! Whether it's a cold call or an interview, being able to clearly communicate how Guidepoint adds value is key. Role-play with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Attend industry events or connect with professionals on LinkedIn. Building relationships can open doors and give you insights into what clients are looking for, making it easier for us to meet their needs.
✨Tip Number 4
Don’t forget to follow up! After meetings or calls, send a quick thank-you note or a message summarising key points discussed. It shows professionalism and keeps you top of mind for future opportunities.
We think you need these skills to ace Associate, Client Success London, England, United Kingdom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate, Client Success role. Highlight your relevant experience in sales or account management, and show how your skills align with what we’re looking for at Guidepoint.
Showcase Your Communication Skills: Since this role involves interacting with high-profile clients, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect your capability in handling client relationships.
Highlight Teamwork Experience: We value collaboration at Guidepoint, so be sure to mention any past experiences where you worked effectively in a team. This will show us that you can thrive in our supportive culture and contribute to our success.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it reaches the right people on our team!
How to prepare for a job interview at Guidepoint Global, LLC.
✨Know Your Client Success Basics
Before the interview, brush up on the fundamentals of client success and relationship management. Understand how Guidepoint's services can benefit clients and be ready to discuss how you can contribute to increasing their user base.
✨Master the Art of Outreach
Since the role involves cold calling and email outreach, practice your pitch! Prepare a few key points about how you would approach potential clients and what strategies you might use to engage them effectively.
✨Data-Driven Insights
Familiarise yourself with the importance of monitoring client usage trends. Be prepared to discuss how you would identify pain points and proactively reach out to clients to enhance their experience with Guidepoint.
✨Showcase Your Team Spirit
This role requires collaboration with various teams. Think of examples from your past experiences where you successfully worked in a team environment. Highlight your communication skills and how you can contribute to a supportive culture at Guidepoint.