Hospital Admissions Rep - Varied Morning Shift, Full Time, Onsite (LOS ANGELES)

The Hospital Admissions Representative is responsible for obtaining and verifying demographic information, insurance benefits and eligibility. Assigns the correct medical record and account number; therefore, providing a database which ensures accurate billing and clinical information.

Schedule: Full Time position working a set varied morning shift schedule, every other weekend and rotating holidays. Please note, schedule may be adjusted according to the needs of the business based on patient census.

Duties (include but not limited to):

• Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments.
• Obtains required signatures on legal consents and insurance forms.
• Performs required pre-certification, credit referral or deposit collection.
• Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed.
• Obtains pre-certification, referral or authorization number and updates patients file.
• Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system.
• Reviews Physician's orders for completion and ensures all required information is listed.
• Completes Medicare Compliance and obtains ABN if necessary.
• Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations.
• Maintains multiple computer systems.
• Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
• Answers telephone calls, follows pre-established script and provides assistance to callers.
• Completes all shift duties in a timely and accurate manner.
• Complies with all safety regulations, policies and procedures as defined by Customer.

What You Will Need:

• High School Diploma or equivalent required.
• Minimum 0-2 year experience in a medical setting or heavy customer service environment utilizing data entry skills, insurance or other online websites and various software applications, including volunteer work.
• Current BLS certification from American Heart Association OR ability to obtain 90 days post hire.
• Ability to obtain AVADE training offered by MLK Community Hospital within 30 days from start date.

What Would Be Nice To Have:

• 2 years of Emergency Department Admitting experience.
• Ability to type a minimum of 35 WPM.
• Computer skills and proficient in Microsoft Office software programs.
• Medical terminology knowledge.
• Ability to greet and effectively relate to patients, physicians and staff.
• Great organizational skills and the ability to set priorities and manage time effectively.
• Great interpersonal skills and the ability to communicate effectively both orally and in writing.
• Ability to maintain a professional demeanor in a high stress environment.
• Ability to deal with pressure and complaints.

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

• Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
• Benefits include: Medical, Rx, Dental & Vision Insurance, Personal and Family Sick Time & Company Paid Holidays, Position may be eligible for a discretionary variable incentive bonus, Parental Leave, 401(k) Retirement Plan, Basic Life & Supplemental Life, Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts, Short-Term & Long-Term Disability, Tuition Reimbursement, Personal Development & Learning Opportunities, Skills Development & Certifications, Employee Referral Program, Corporate Sponsored Events & Community Outreach, Emergency Back-Up Childcare Program.

About Guidehouse: Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.