At a Glance
- Tasks: Lead a dynamic customer service team in the fast-paced MedTech sector.
- Company: Join a leading company in medical devices, making a difference in healthcare.
- Benefits: Competitive salary, career development, and the chance to impact patient outcomes.
- Other info: Onsite role in Guildford with a focus on teamwork and process improvement.
- Why this job: Be at the forefront of healthcare innovation while supporting NHS and private customers.
- Qualifications: Experience in medical devices and leadership in customer service roles.
The predicted salary is between 40000 - 50000 £ per year.
This is a key leadership role within a fast-paced Med Tech environment, supporting NHS and private customers through the technical and logistic support for surgical products, loan kits, and services.
Overview
This is a key leadership role within a fast-paced Med Tech environment, supporting NHS and private customers through the technical and logistic support for surgical products, loan kits, and services.
Main Purpose
To lead and manage the customer service function, ensuring accurate processing, efficient coordination, and high-quality service delivery.
The role is critical in supporting surgical schedules, internal teams, and patient-focused outcomes.
Key Responsibilities
- Lead, coach, and develop the customer service team.
- Oversee customer orders, loan kits, and overall service delivery.
- Act as an escalation point for customers and internal teams.
- Support customers with time-critical requirements.
- Work closely with sales, logistics, clinical, and operations teams.
- Drive process improvements and maintain high service standards.
- Ensure accuracy, compliance, and a patient-focused approach.
Requirements
- Background in medical devices
- Experience in a Customer Services Manager or team leadership role.
- Comfortable working in a fast-paced, time-critical setting.
- Ability to be based in Guildford five days per week.
- #J-18808-Ljbffr
Customer Services Manager – Medical Devices– Guildford (Onsite) employer: Guided Solutions
Guided Solutions is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the healthcare sector. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive while making a meaningful impact on patient outcomes. Located in the North of the UK, our supportive environment fosters strong relationships with NHS and private healthcare providers, making it an ideal place for professionals passionate about advancing orthopaedic solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager – Medical Devices– Guildford (Onsite)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guided Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guided Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Manager – Medical Devices– Guildford (Onsite)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guided Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Guided Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guided Solutions!
How to prepare for a job interview at Guided Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
