At a Glance
- Tasks: Join our team as a Control Room Operator, managing CCTV monitoring and client site access.
- Company: Guide Security Services Ltd is a leading UK security provider with a focus on bespoke electronic solutions.
- Benefits: Enjoy flexible shifts, training programmes, health plans, and a supportive work culture.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Be part of a dynamic team making a real impact on safety and security across various industries.
- Qualifications: Must be 18+, hold an SIA CCTV License, and have experience in fast-paced environments.
The predicted salary is between 22666 - 27452 £ per year.
RVRC Operator
Hours: 4 Shifts on / 4 Shifts off (42 hour week, 12 hour shifts)
Location: Blackburn
Salary Range: £26,666 (rising to £27,452 after successful completion of probation)
Contract type: Permanent
Your Next Role
Were looking for a dedicated Control Room Operator to join our team at our remote monitoring centre in Blackburn. This is a permanent position offering a structured 4 on / 4 off shift pattern covering both day and night shifts. Youll become a key player in a professional team delivering 24/7 nationwide security services for a wide range of clients.
This role is ideal for someone who thrives in a fast-paced, high-responsibility environment and has proven experience in CCTV monitoring and control room operations. In return, we offer a competitive salary, overtime opportunities, and long-term progression for high-performing individuals.
What You Will Be Doing
- Managing controlled access to client sites using advanced Video Management Systems
- Monitoring and responding to electronic alarm signals promptly and professionally
- Delivering excellent customer care through clear and courteous telephone communication
- Liaising with emergency services when required, following strict operational protocols
- Producing clear, accurate, and timely written reports
- Working within a disciplined team environment with a focus on security and service excellence
Who We Are Looking For
We're seeking motivated, reliable professionals with a keen eye for detail and a calm, decisive approach under pressure. You'll need:
- A valid SIA CCTV License (Level 2 in CCTV Operations) - Essential
- Must be 18 years or older - Essential
- Prior experience in CCTV monitoring and a fast-paced environment
- Strong communication skills written and verbal
- The ability to stay composed in high-pressure situations
- A self-starting attitude and the ability to work independently
- A flexible approach to shifts (including nights and weekends)
- Professionalism, accuracy in reporting, and a commitment to customer service excellence.
Who We Are
Guide Security Services Ltd is a long-established, independent UK security provider, delivering bespoke electronic security solutions since 1996. Guide specialises in the design, installation, maintenance, and remote monitoring of CCTV, intruder alarms, access control, and fire safety systems. Operating a state-of-the-art, in-house Alarm Receiving and Remote Video Response Centre, the company offers round-the-clock protection to clients across a wide range of industries including commercial property, construction, retail, automotive, and leisure.
Known for its customer-first ethos and technical expertise, Guide Security has built long-standing relationships through reliable, tailored service and cutting-edge technology. With a skilled and close-knit team, many of whom have been with the company for over a decade, the business fosters a supportive, development-focused culture. Its independence from specific manufacturers allows it to provide flexible, vendor-neutral solutions that meet exact client needs while aligning with strong environmental values.
We foster an inclusive, supportive culture where wellbeing, professional growth, and work-life balance are at the heart of what we do.
Why Come and Work For Us
Here at Guide Security we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same, therefore investing in our people is cornerstone of our business. We offer:
- Training and development programmes
- Support for professional qualifications and career progression, including apprenticeships
- A collaborative, inclusive workplace where every voice is valued
- Generous leave allowance
- Company pension scheme
- Medicash health plan (supporting everyday healthcare costs and wellbeing)
- Wellbeing support, including access to mental health resources
- Generous employee referral scheme
If you're looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, wed love to hear from you!
Diversity and Inclusion
We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.
If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.
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Rvrc Operator in Darwen employer: Guide Security
At Guide Security Services Ltd, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Located in Blackburn, our remote monitoring centre provides a dynamic environment where you can thrive in your role as an RVRC Operator, with opportunities for training, career progression, and a generous benefits package including a company pension scheme and health plan. Join us to be part of a dedicated team that values your contributions and fosters a collaborative atmosphere focused on delivering exceptional security services.
StudySmarter Expert Advice🤫
We think this is how you could land Rvrc Operator in Darwen
✨Tip Number 1
Familiarise yourself with the specific Video Management Systems used in the industry. Understanding how these systems work will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure scenarios. Practising clear and concise reporting can set you apart, as effective communication is crucial in a control room environment.
✨Tip Number 3
Network with professionals already working in security or control room operations. Engaging with them can provide insights into the role and may even lead to valuable referrals or recommendations.
✨Tip Number 4
Be prepared to discuss your previous experiences in CCTV monitoring. Highlight specific situations where you successfully managed alarms or emergencies, showcasing your ability to remain calm under pressure.
We think you need these skills to ace Rvrc Operator in Darwen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in CCTV monitoring and control room operations. Emphasise any previous roles where you managed high-pressure situations or provided excellent customer service.
Craft a Strong Cover Letter:Write a cover letter that showcases your motivation for applying to Guide Security Services Ltd. Mention your SIA CCTV License and how your skills align with the job requirements, particularly your ability to stay composed under pressure.
Highlight Relevant Skills:In your application, clearly outline your strong communication skills, both written and verbal. Provide examples of how you've effectively liaised with emergency services or produced accurate reports in past roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Guide Security
✨Showcase Your Experience
Make sure to highlight your previous experience in CCTV monitoring and control room operations. Be prepared to discuss specific situations where you successfully managed high-pressure scenarios.
✨Demonstrate Communication Skills
Since the role requires excellent customer care and clear communication, practice articulating your thoughts clearly. You might be asked to role-play a scenario where you need to communicate with clients or emergency services.
✨Understand the Company Culture
Familiarise yourself with Guide Security's values and culture. They emphasise inclusivity and professional growth, so be ready to discuss how you align with these principles and how you can contribute to their supportive environment.
✨Prepare for Shift Work Questions
Given the 4 on / 4 off shift pattern, be prepared to discuss your flexibility regarding shifts, including nights and weekends. Show that you understand the demands of the role and are willing to adapt.
