About The Role
Guide Dogs - Be Part of Something Life – Changing
Come and join us as a self‑motivatedand purpose‑driven Committed Giving Administrator and bepart of something life‑changing- helping people with sight loss live the life they choose.
As a Committed Giving Administrator at Guide Dogs, you’ll play a keyrole in supporting the delivery of our Committed Giving products and supporterjourneys through effective administration, coordination and engagementactivities. Working across a variety of channels including social media, directmail and email, you’ll help ensure an excellent supporter experience whilemaintaining compliance with policies and procedures. The Committed GivingAdministrator will be an expert in administration, supporter engagement, CRMdatabase management, record keeping and multi-channel campaign support. OurCommitted Giving Administrators play a huge part in ensuring everything we don enables us to deliver on our purpose and exceed expectations.
This is a 9‑month fixed‑term contract position, working 21 hours perweek on a hybrid basis. There is flexibility to work these hours across Mondayto Friday, with the successful candidate required to attend the office one dayper week.
Key Responsibilities
- Carry out social media tasks on a daily basis includingadministering Sponsor a Puppy Facebook groups; responding to queries raised;and improving engagement across social media platforms.
- Fulfil lottery processes, including updating weekly winnerson website; weekly compliance checks and monthly submissions for GamblingCommission.
- Support Committed Giving Retention Team with campaigns asrequired, including Pupdate visits and interviews, proofing, copywriting, andother administration duties.
- Facilitate stock procurement for Committed Giving products,accurately monitoring stock levels and responding to any stock‑related queries.
- Manage day to day relationship with external fulfilmenthouse, liaising with inhouse teams to resolve any queries/issues andfacilitating fulfilment invoices in a timely manner.
- Work with Supporter Experience Team to resolve anyqueries/issues relating to Committed giving products including supporting withcomplaints.
- Keep on top of electronic filing and record management,including using a Customer Relation Management (CRM) database system.
You
You’ll have a proactive and organised approach toadministration and supporter engagement. You’ll enjoy working in a fast-paced,collaborative environment, with a focus on delivering excellent supporterexperiences and maintaining accurate records. You’ll be committed to quality,efficiency and making a positive difference. You’ll act with integrity andhonesty in everything you do.
Skills and Competencies
- Educated to GCSE grade C or above in English and Maths orequivalent (QCF level 2 / SQCF level 5).
- Proven experience of administration in a busy environment.
- Previous exposure to working in a busy environment, with avariety of tasks to deliver within Service Level Agreements.
- A demonstratable understanding of administrative systems.
- Good attention to detail, highly literate with strongcreative skills.
- An excellent standard of grammar and spelling and ability toproofread and make corrections.
- Proficient use of Microsoft software including standardpackages.
- Accurate data entry skills.
Benefits
Wewouldn’t be able to change the lives of people with sight loss without ourpeople. That’s why it’s important for us to provide a variety of benefits thatreward our colleagues in a way that suits them and recognises the hard work andcontribution that they make.
- 26 days annual leave pro-rata
- Real Living Wage Employer
- Flex pot - equal to a proportion of yourannual salary to use on our wide variety of flexible benefits
- The option to buy and sell annual leave
- Discounts and cash‑back scheme
- Excellent pension scheme (We will match yourpension contributions plus 2% up to a maximum of 9% employer contribution)
- And lots more!
For highvolumes of applications, we reserve the right to close adverts earlierthanadvertised.
About Us
OurCommitment to Diversity and Inclusion
BehindEvery Guide Dog Is Someone Like You - We’re passionate about creating aninclusive workplace that celebrates and values diversity. Bring your whole selfto work regardless of age, disability, gender identity or reassignment, maritalor civil partner status, pregnancy or maternity, race, nationality, ethnic ornational origin, religion or belief, sex or sexual orientation. We don’t wantyou to ‘fit’ our culture, we want you to enrich it.
We cannot offer visa sponsorship at this time.
please note - If you are successful you willneed to provide evidence of your right to work in the UK via our digital ID checking supplier.
Saferrecruitment
GuideDogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work historywith any gaps accounted for & a minimum of 2 professional referee detailsfully covering the past 5 years. If you are applying for a disclosure role,please note that you will be required to undergo an enhanced DBS check and signup to the DBS update service.
At GuideDogs, we believe in fair and equitable hiring practices. A criminal record willnot automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates todisclose relevant information, and we assure you that it will be handledconfidentially and fairly.
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