Salesforce Graduate

We are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives. We are united in our shared mission of creating opportunities, championing the rights of people with low vision or blindness, and building communities who share our mindset and ambition for accessibility and inclusivity. With a strong culture of innovation, learning, flexibility and belonging, we live our values and allow our team members to be the best version of themselves inside and outside work.

As a Salesforce Graduate, you will be part of the internal Salesforce Delivery Team responsible for designing, building, and supporting technology solutions that enable Guide Dogs NSW/ACT’s strategic goals. Reporting to the Salesforce Lead Developer, this role provides a unique opportunity for a motivated graduate to learn and grow within a highly skilled and collaborative team. You will gain hands-on experience across the full Salesforce delivery lifecycle; from analysis and configuration through to testing, deployment, and continuous improvement.

As part of your professional development, you will participate in a structured learning pathway supported by Salesforce’s Signature Success Program, which includes access to technical training, mentoring, and certification opportunities. This is a developmental role that combines practical project exposure with supported learning, aimed at building the next generation of Salesforce professionals within Guide Dogs NSW/ACT.

Key Accountabilities

• Assist in the design, development, and customisation of Salesforce solutions using configuration tools and basic Apex coding under supervision.
• Support the ongoing maintenance of Salesforce environments, including data quality, user setup, and troubleshooting.
• Participate in testing and deployment activities, ensuring quality and compliance with established practices.
• Engage in structured learning activities and on-job training supported by the Salesforce Signature Success Program.
• Work towards Salesforce certifications (e.g. Administrator or Platform Developer I) within agreed timelines.
• Actively seek feedback and participate in regular coaching sessions with senior team members.
• Contribute to the Salesforce Delivery Team’s activities through collaboration, curiosity, and initiative.
• Participate in workshops and meetings with business stakeholders to understand requirements and learn how technology supports client outcomes.
• Work closely with the Team Lead and senior developers to continuously improve processes and platform capability.
• Maintain clear and accurate documentation for assigned work and configurations.
• Support adherence to GDN’s data governance, security, and compliance standards.
• Identify opportunities for automation and efficiency improvements as part of learning initiatives.

Qualifications

• A Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related discipline.
• Exposure to Salesforce or cloud-based technologies (through university projects, internships, or personal study) desirable.
• Interest in developing skills in Salesforce configuration, Apex, Lightning, and system integration.
• Strong analytical, problem-solving, and communication skills.
• Demonstrated ability to learn quickly and work collaboratively in a team environment.
• Commitment to achieving Salesforce certification(s) (Administrator or Platform Developer I) within 12 months of commencement, supported by the Salesforce Signature Success Program.

Benefits that Guide Dogs offer

• A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900.
• EAP - Get support when you need it with Employee Assistance Program counselling sessions.
• Me Days – Receive two paid days per year to support your health and wellbeing.
• Paid Parental Leave – take time to bond with your new child with 15 weeks paid leave after qualification period.
• The option to purchase up to 4 weeks additional leave each year.
• Employee benefits program and Reward and Recognition program.
• Support for your professional development including paid study leave and educational assistance.
• Join an organisation that makes a meaningful and positive impact on our society.

Guide Dogs Values

• Our clients come first in everything we do.
• Walk the Talk - The buck stops with us. So we keep our word and keep going, no matter what.
• Lead with Head and Heart - Forever focused on our purpose and mission, we combine care and careful planning to deliver successes worth celebrating.
• Lift each other - From a guiding hand to a high five, we unleash and acknowledge everyone's potential.
• Never stop exploring - We're fearlessly creative. We've always asked and answered the tough questions and if there's a better way, we'll find it.

Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.