Business Implementation Analyst in Saint Leonards-on-Sea

We are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives. We are united in our shared mission of creating opportunities, championing the rights of people with low vision or blindness, and building communities who share our mindset and ambition for accessibility and inclusivity.

With a strong culture of innovation, learning, flexibility and belonging, we live our values and allow our team members to be the best version of themselves inside and outside work.

We're looking for a skilled and curious Business Improvement Analyst to join our Future Services program — a major initiative redesigning how Guide Dogs NSW/ACT supports people with low vision or blindness to live more independently and access the services they need. This is a Full Time (35 hours per week) 12 month contract position.

About the role:

This is more than a traditional Business Analyst role. You'll take a whole of service view across systems, data and processes turning complex information into practical improvements. A big focus of the role is Salesforce (Phoenix), where you'll work on configuration, integration and automation to strengthen how our systems support service delivery.

You will also:

• Develop and enhance Salesforce workflows, automation and integrations
• Build dashboards and reporting (Power BI) to track program outcomes
• Map and improve business processes across pilots and projects
• Translate data and technical insights into clear, actionable recommendations
• Identify opportunities to streamline systems and reduce manual work
• Collaborate closely with IT, Salesforce teams and program stakeholders
• Own user acceptance testing for Salesforce changes before they go live, ensuring configuration works as intended in practice
• Maintain data quality and governance standards to ensure reporting is reliable and fit for decision-making

About you:

• Strong experience in business analysis, service improvement or similar
• Extensive Salesforce experience (configuration, automation and integration essential)
• Experience working with APIs, system integrations and automation
• Strong data and reporting capability (Power BI or similar)
• Excellent process mapping and documentation skills
• Ability to communicate technical concepts clearly to non-technical audiences
• A proactive, solutions-focused approach
• Knowledge of AI tools and their practical application in a service or program context

Benefits that Guide Dogs offer:

• A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900.
• EAP - Get support when you need it with Employee Assistance Program counselling sessions.
• Me Days – Receive two paid days per year to support your health and wellbeing.
• Paid Parental Leave – take time to bond with your new child with 15 weeks paid leave after qualification period.
• The option to purchase up to 4 weeks additional leave each year.
• Employee benefits program and Reward and Recognition program.
• Support for your professional development including paid study leave and educational assistance.
• Join an organisation that makes a meaningful and positive impact on our society.

Guide Dogs Values:

• Our clients come first in everything we do
• Walk the Talk - The buck stops with us. So we keep our word and keep going, no matter what.
• Lead with Head and Heart - Forever focused on our purpose and mission, we combine care and careful planning to deliver successes worth celebrating.
• Lift each other - From a guiding hand to a high five, we unleash and acknowledge everyone's potential.
• Never stop exploring - We're fearlessly creative. We've always asked and answered the tough questions and if there's a better way, we'll find it.

Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.

If you require an adjustment within the recruitment process, please contact jobs@guidedogs.com.au to inform us of your preferred method of communication.