Program Lead

We are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives. We are united in our shared mission of creating opportunities, championing the rights of people with low vision or blindness, and building communities who share our mindset and ambition for accessibility and inclusivity. With a strong culture of innovation, learning, flexibility and belonging, we live our values and allow our team members to be the best version of themselves inside and outside work.

We’re looking for an experienced and collaborative Program Lead to drive delivery of our Future Services program which is a significant initiative redesigning how we support people with low vision or blindness. This is a Full Time 12 month contract role. This is a high-impact role where you’ll lead a complex program of pilots and improvement projects, working across teams to shape how services evolve both digitally and face-to-face.

As Program Lead, you’ll own day-to-day program delivery bringing together people, workstreams and priorities to ensure outcomes are achieved. You’ll play a key role in engaging teams through change, ensuring staff are actively involved in designing pilots and shaping new ways of working. You’ll also:

• Lead delivery of multiple pilots and continuous improvement projects
• Coordinate workstream leads and cross-functional contributors
• Maintain momentum across a fast-moving, complex program
• Develop clear pilot frameworks, reporting and evaluation approaches
• Support evidence based decision making at key milestones
• Capture insights and embed learnings into future delivery
• Manage stakeholder relationships across clinical, operational and support teams
• Identify and manage risks, ensuring strong governance and reporting
• Design and deliver clear progress reports and evaluation frameworks across pilots and projects
• Apply a test, learn, adapt approach — using evidence to refine delivery as the program evolves

You’re an experienced Program Leader who thrives in complexity and brings people with you through change. You’ll bring:

• Strong experience in program delivery, service transformation or similar
• Proven ability to lead multi-workstream programs in a change environment
• Experience working with clinical or highly specialised workforces
• Experience delivering both digital and face-to-face services
• Strong stakeholder management skills. Able to influence without direct authority
• Excellent communication, critical thinking and problem solving capability
• A collaborative, practical and outcome focused approach
• Confidence working with emerging technologies and digital tools
• Experience in the NFP, disability, or health sectors desirable
• Comfortable exploring and adopting new digital tools and emerging technology

As a member of the Guide Dogs team, you will have access to a wide range of benefits tailored to your needs. A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900. EAP - Get support when you need it with Employee Assistance Program counselling sessions. Me Days – Receive two paid days per year to support your health and wellbeing. Paid Parental Leave – take time to bond with your new child with 15 weeks paid leave after qualification period. The option to purchase up to 4 weeks additional leave each year. Employee benefits program and Reward and Recognition program. Support for your professional development including paid study leave and educational assistance. Join an organisation that makes a meaningful and positive impact on our society.

Guide Dogs Values:

• Our clients come first in everything we do
• Walk the Talk - The buck stops with us. So we keep our word and keep going, no matter what.
• Lead with Head and Heart - Forever focused on our purpose and mission, we combine care and careful planning to deliver successes worth celebrating.
• Lift each other - From a guiding hand to a high five, we unleash and acknowledge everyone's potential.
• Never stop exploring - We're fearlessly creative. We've always asked and answered the tough questions and if there's a better way, we'll find it.

Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.

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