Operations Support Coordinator

About The Role

At Guide Dogs, we\’re committed to helping people with sight loss live the life they choose. As an Operations Support Coordinator, you\’ll play a vital role in making that mission possible by supporting the staff and volunteers who deliver our life-changing services.

This is a people-focused role where your organisational skills and attention to detail will shine. You\’ll be the go-to person for a wide range of administrative and coordination tasks, ensuring our operations run smoothly and efficiently. From handling enquiries and maintaining accurate records to supporting our services teams and volunteers, your work will help create a seamless experience for everyone involved.

You\’ll also help maintain a safe, welcoming, and well-organised workplace. Whether it\’s coordinating health and safety checks, managing site vehicles, or supporting local events and visits, you\’ll be at the heart of keeping our environment professional and pleasant. You\’ll liaise with our Property & Workplace Services team to ensure everything from post and deliveries to meeting room bookings and housekeeping is taken care of.

Your role will also involve supporting the onboarding and day-to-day needs of volunteers, helping them feel valued and equipped to contribute. You\’ll manage stock, process donations, raise purchase orders, and provide training on office systems, all while keeping our standards high and our operations compliant.

If you\’re proactive, adaptable, and thrive in a busy, purpose-driven environment, we\’d love to hear from you.

We value in-person collaboration with our teams and those we support, so the ability to travel to our site is needed for this role. This role will be based on site at our Nottingham office, working closely with a team of co-ordinators. You\’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. This is a fixed term 6 months contract.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

About Us

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How to apply

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on or drop an email to

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.