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- Tasks: Support individuals with sight loss through calls, emails, and web inquiries.
- Company: Join Guide Dogs, a mission-driven organisation dedicated to empowering those with sight loss.
- Benefits: Enjoy flexible benefits, discounts, generous holidays, and a matched pension scheme.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Empathy, organisation, and communication skills are essential; no specific experience required.
- Other info: This is a 10-month fixed-term, home-based role, working 35 hours a week.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about being a part of a team empowering others to provide life-changing support? Do you have the empathy, organisation, and communication skills to make sure every call is more than just a conversation? If so, you could be the next Guide Line Advisor – a role where your contribution directly helps people with sight loss live the life they choose.
In this role you'll deliver virtual information, advice and guidance via the Guide line, using a person-centred approach. This includes being a telephone, email and web enquiry operator delivering the key administrative functions of the Guide Line. The advisor ensures operational delivery of the line is successful and accessible for those that need to access it and is a specialist in either dog wellbeing, children and young people or adults.
If you're ready to make a difference at the heart of a supportive, mission-led organisation, we’d love to hear from you.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
This is a 10-month fixed term home-based role working 35 hours per week, worked between Monday and Friday.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to recruitment@guidedogs.org.uk.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
Guide Line Advisor employer: Guide Dogs for the Blind Association
Contact Detail:
Guide Dogs for the Blind Association Recruiting Team
recruitment@guidedogs.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Guide Line Advisor
✨Tip Number 1
Familiarise yourself with the specific needs of people with sight loss. Understanding their challenges and how your role as a Guide Line Advisor can make a difference will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in a virtual setting. Since you'll be delivering advice via phone and email, being clear and empathetic in your responses is crucial.
✨Tip Number 3
Research the different specialisations mentioned in the job description, such as dog wellbeing or support for children and young people. This knowledge will show your commitment and readiness to engage with specific client needs.
✨Tip Number 4
Reach out to current employees or alumni from similar roles to gain insights about their experiences. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Guide Line Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Guide Line Advisor position. Make sure you understand the person-centred approach and how it applies to the role.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job criteria. Emphasise your empathy, organisation, and communication skills, as these are crucial for the role.
Provide Evidence: In your application, include specific examples that demonstrate how your skills and experiences meet the criteria outlined in the job description. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
Prepare for Job-Specific Questions: Be ready to answer job-specific questions as part of the application process. Think about scenarios where you've successfully supported others or handled challenging situations, and prepare concise, impactful responses.
How to prepare for a job interview at Guide Dogs for the Blind Association
✨Show Your Empathy
As a Guide Line Advisor, empathy is key. Be prepared to share examples of how you've supported others in challenging situations, especially those with sight loss. This will demonstrate your ability to connect with callers on a personal level.
✨Highlight Your Communication Skills
Since the role involves delivering information via phone, email, and web, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you adapt your communication style to suit different audiences.
✨Prepare for Job-Specific Questions
Expect to answer job-specific questions during the interview. Review the job description carefully and think about how your experience aligns with the responsibilities outlined. Prepare examples that highlight your relevant skills and knowledge.
✨Demonstrate Your Organisational Skills
In this role, you'll need to manage multiple enquiries effectively. Be ready to discuss how you prioritise tasks and stay organised, especially when handling various types of queries related to dog wellbeing or support for children and young people.
