At a Glance
- Tasks: Lead a new workforce solutions programme and manage client relationships.
- Company: Join Guidant Global, a forward-thinking company with a hybrid work culture.
- Benefits: Enjoy generous leave, flexible benefits, and a supportive work environment.
- Other info: Opportunity for travel across the UK and Ireland with excellent career growth.
- Why this job: Make a real impact by shaping innovative workforce solutions for a global client.
- Qualifications: Experience in staffing and strong stakeholder management skills required.
The predicted salary is between 50000 - 60000 £ per year.
Are you looking for an opportunity to support building and embedding a programme from day one? We're hiring a Client Services Manager to launch a brand-new workforce solutions programme for a global client.
The Role
As Client Services Manager, you'll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance. You will initially support the implementation plan of a first-generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW. This is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations.
Key Responsibilities
- Support the build and embedding of the programme from day one
- Be the day-to-day face of the programme across all levels of stakeholders within the business
- Support implementation and ongoing optimisation of the solution
- Manage supplier performance and governance
- Deliver against KPIs and commercial objectives
- Support and contribute to team development
- Act as an escalation point for client issues
- Identify and support growth opportunities
- Visit client sites regularly across UK (3-4 days per week)
What We're Looking For
- Experience within the staffing sector (MSP, RPO, workforce solutions)
- Strong stakeholder management skills
- Experience supporting complex or multi-site accounts
- Supplier management experience
- Commercial awareness
- Resilient, adaptable and comfortable working under pressure
- Ability to manage change and evolving priorities
- Sector experience within engineering, facilities management, manufacturing, logistics or similar desirable
Benefits
- Generous annual leave including birthday off and paid volunteering day
- Pension and life assurance
- Employee Assistance Programme and Calm app
- Flexible benefits including private medical, dental, healthcare cash plan and critical illness options
- Employee discounts platform
- Additional options including health assessments, travel insurance and EV scheme
Client Services Manager in London employer: Guidant
At Guidant Global, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Client Services Manager in our London office, you'll enjoy generous benefits including flexible working arrangements, extensive annual leave, and opportunities for professional growth while making a meaningful impact on our clients' workforce solutions. Join us to be part of a supportive team that values your contributions and encourages your development in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the staffing sector and let them know you're on the hunt for a Client Services Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their workforce solutions and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your stakeholder management skills during interviews. Share specific examples of how you've successfully navigated complex relationships in previous roles. This will demonstrate that you’re ready to be the face of the programme from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Client Services Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Manager. Highlight your experience in staffing, stakeholder management, and any relevant sector experience. We want to see how you fit into our vision!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be genuine and let your personality come through – we love that!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements and outcomes. Use numbers where possible to demonstrate your impact. We’re all about results, so show us what you’ve accomplished!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Guidant
✨Know the Programme Inside Out
Before your interview, make sure you understand the workforce solutions programme you'll be managing. Research Guidant Global and their approach to MSP and RPO. This will help you speak confidently about how you can contribute to building and embedding the programme from day one.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholder relationships in the past. Think about specific situations where you navigated complex dynamics or resolved conflicts. This will demonstrate your ability to be the day-to-day face of the programme across all levels.
✨Highlight Your Supplier Management Experience
Be ready to discuss your experience with supplier performance and governance. Share specific metrics or KPIs you've worked with and how you ensured that suppliers met their obligations. This will show that you can manage supplier performance effectively in this role.
✨Demonstrate Resilience and Adaptability
Expect questions about how you handle pressure and change. Prepare anecdotes that illustrate your resilience and adaptability in fast-paced environments. This will reassure them that you're comfortable managing evolving priorities and can thrive under pressure.
