At a Glance
- Tasks: Lead a new workforce solutions programme and manage client relationships.
- Company: Join Guidant Global, a forward-thinking company with a focus on innovation.
- Benefits: Enjoy generous leave, flexible benefits, and a supportive work environment.
- Other info: Hybrid role with travel across the UK and Ireland, offering dynamic career growth.
- Why this job: Make a real impact by launching a groundbreaking programme for a global client.
- Qualifications: Experience in staffing and strong stakeholder management skills required.
The predicted salary is between 45000 - 55000 £ per year.
Are you looking for an opportunity to support building and embedding a programme from day one? We're hiring a Client Services Manager to launch a brand-new workforce solutions programme for a global client.
The Role
As Client Services Manager, you'll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance. You will initially support the implementation plan of a first-generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW. This is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations.
Key Responsibilities
- Support the build and embedding of the programme from day one
- Be the day-to-day face of the programme across all levels of stakeholders within the business
- Support implementation and ongoing optimisation of the solution
- Manage supplier performance and governance
- Deliver against KPIs and commercial objectives
- Support and contribute to team development
- Act as an escalation point for client issues
- Identify and support growth opportunities
- Visit client sites regularly across UK (3-4 days per week)
What We're Looking For
- Experience within the staffing sector (MSP, RPO, workforce solutions)
- Strong stakeholder management skills
- Experience supporting complex or multi-site accounts
- Supplier management experience
- Commercial awareness
- Resilient, adaptable and comfortable working under pressure
- Ability to manage change and evolving priorities
- Sector experience within engineering, facilities management, manufacturing, logistics or similar desirable
Benefits
- Generous annual leave including birthday off and paid volunteering day
- Pension and life assurance
- Employee Assistance Programme and Calm app
- Flexible benefits including private medical, dental, healthcare cash plan and critical illness options
- Employee discounts platform
- Additional options including health assessments, travel insurance and EV scheme
Guidant Global is an equal opportunity employer and an affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Client Services Manager employer: Guidant
Guidant Global is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture where innovation thrives. With generous benefits such as additional annual leave, flexible health options, and a commitment to diversity, employees are empowered to excel in their roles while enjoying a healthy work-life balance. The hybrid working model based in London, combined with opportunities for travel across the UK and Ireland, ensures that our Client Services Managers engage meaningfully with clients and contribute to impactful workforce solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the staffing sector, especially those who have experience with MSP or RPO. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their workforce solutions and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your stakeholder management skills during interviews. Share specific examples of how you've successfully managed relationships in past roles. This will demonstrate your ability to be the face of the programme and handle client interactions effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Services Manager. Highlight your experience in staffing, stakeholder management, and any relevant sectors like engineering or logistics. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can support the programme from day one. Be sure to mention your adaptability and resilience, as these are key traits we value at StudySmarter.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage complex accounts and deliver against KPIs. Numbers and results speak volumes, so don’t shy away from sharing them with us!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Guidant
✨Know the Programme Inside Out
Before your interview, make sure you understand the workforce solutions programme you'll be managing. Research Guidant Global and their approach to MSP and RPO. This will help you speak confidently about how you can contribute to the programme's success from day one.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholder relationships in the past. Think about specific challenges you faced and how you navigated them. This will demonstrate your ability to be the face of the programme and handle various levels of stakeholders effectively.
✨Highlight Your Resilience and Adaptability
Given the dynamic nature of this role, be ready to discuss times when you've thrived under pressure or adapted to changing priorities. Share stories that showcase your resilience and how you’ve managed complex accounts, especially in multi-site environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the programme and the company's future plans. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Consider asking about the biggest challenges they foresee in implementing the new programme.
