At a Glance
- Tasks: Lead a new workforce solutions programme and manage client relationships.
- Company: Join Guidant Global, a forward-thinking workforce solutions partner.
- Benefits: Enjoy generous leave, flexible benefits, and a supportive work culture.
- Other info: Diverse and inclusive team with opportunities for personal growth.
- Why this job: Shape impactful programmes while developing your career in a dynamic environment.
- Qualifications: Experience in staffing and strong stakeholder management skills required.
The predicted salary is between 50000 - 65000 £ per year.
Are you looking for an opportunity to support building and embedding a programme from day one? We're hiring a Client Services Manager to launch a brand-new workforce solutions programme for a global client.
The Role
As Client Services Manager, you'll be embedded within the client account, taking ownership of delivery, stakeholder relationships, and performance. You will initially support the implementation plan of a first-generation MSP in the UK, with a planned phasing into a broader workforce model including RPO and SOW. This is a hybrid role based from our London office with regular weekly travel across multiple UK & Ireland locations.
Key Responsibilities
- Support the build and embedding of the programme from day one
- Be the day-to-day face of the programme across all levels of stakeholders within the business
- Support implementation and ongoing optimisation of the solution
- Manage supplier performance and governance
- Deliver against KPIs and commercial objectives
- Support and contribute to team development
- Act as an escalation point for client issues
- Identify and support growth opportunities
- Visit client sites regularly across UK (3-4 days per week)
What We're Looking For
- Experience within the staffing sector (MSP, RPO, workforce solutions)
- Strong stakeholder management skills
- Experience supporting complex or multi-site accounts
- Supplier management experience
- Commercial awareness
- Resilient, adaptable and comfortable working under pressure
- Ability to manage change and evolving priorities
- Sector experience within engineering, facilities management, manufacturing, logistics or similar desirable
Why join Guidant Global?
Alongside the opportunity to help shape and support a high-profile high impact programme, you'll benefit from a flexible rewards package:
- Generous annual leave including birthday off and paid volunteering day
- Pension and life assurance
- Employee Assistance Programme and Calm app
- Flexible benefits including private medical, dental, healthcare cash plan and critical illness options
- Employee discounts platform
- Additional options including health assessments, travel insurance and EV scheme
Guidant Global, part of Impellam Group, is a next-generation workforce solutions partner with deep professional expertise and access to a global talent community. Guidant Global delivers agile MSP, SOW and RPO programmes that empower businesses to build flexible, high-performing workforces.
We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role. You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability/long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.
We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.
Client Services Manager in City of London employer: Guidant
Guidant Global is an exceptional employer that offers a dynamic and inclusive work environment, where you can play a pivotal role in launching innovative workforce solutions for a global client. With a strong focus on employee well-being, generous benefits including flexible working arrangements, and a commitment to personal and professional growth, you'll find ample opportunities to thrive in your career while making a meaningful impact. Join us in our London office and enjoy the unique advantage of hybrid working alongside regular travel across the UK and Ireland, all within a supportive team culture that values diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that Client Services Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their workforce solutions, and be ready to discuss how your experience aligns with their needs. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your stakeholder management skills! Be ready to share examples of how you've successfully managed relationships in previous roles. This is key for a Client Services Manager, so let us see your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Services Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in staffing, stakeholder management, and any relevant sector experience. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to building and embedding the programme. Let us know what makes you the perfect fit for our team.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage complex accounts and deliver against KPIs. We love seeing quantifiable results, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Guidant
✨Know the Programme Inside Out
Before your interview, make sure you understand the workforce solutions programme you'll be supporting. Research Guidant Global and their approach to MSP, RPO, and SOW. This will help you speak confidently about how you can contribute from day one.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholder relationships in the past. Think about specific challenges you faced and how you navigated them. This will demonstrate your ability to be the day-to-day face of the programme across all levels.
✨Highlight Your Resilience and Adaptability
The role requires someone who can handle pressure and manage change. Be ready to discuss situations where you've had to adapt quickly or overcome obstacles. This will show that you're the right fit for a dynamic environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the implementation plan and future growth opportunities within the programme. This not only shows your interest but also helps you gauge if the role aligns with your career goals.
