At a Glance
- Tasks: Support residents by handling enquiries and providing excellent service in a hybrid role.
- Company: Join Guidant Global, a leader in customer service support for local councils.
- Benefits: Enjoy hybrid working, flexible hours, and the chance to make a difference.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the voice for residents and help them access essential services efficiently.
- Qualifications: Functional Maths and English skills, plus experience in customer-facing roles.
The predicted salary is between 22000 - 28000 £ per year.
Guidant Global is seeking a Customer Services Representative in Winsford to support the Council's Contact Centre. This role involves handling enquiries while providing excellent service to residents, ensuring they can access services efficiently.
Your key responsibilities will include:
- Using technology for record-keeping
- Providing vital information
- Advocating for customers
Essential qualifications include functional Maths and English, and experience in customer-facing roles. The position offers hybrid working arrangements and requires flexibility in work hours.
Resident Services Advisor | Hybrid | Multi-Channel Support in Winsford employer: Guidant Global
Guidant Global is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Winsford. With hybrid working arrangements and a focus on flexibility, employees can achieve a healthy work-life balance while contributing to meaningful community services. The company fosters continuous development through training opportunities, making it an ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Services Advisor | Hybrid | Multi-Channel Support in Winsford
✨Tip Number 1
Get to know the company! Research Guidant Global and their values. When you understand what they stand for, you can tailor your approach and show them why you're the perfect fit for the Resident Services Advisor role.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent service, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your tech skills! Familiarise yourself with the tools and technology used in customer service. Being able to demonstrate your proficiency will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives us a chance to connect with you more personally. Plus, it’s super easy to do!
We think you need these skills to ace Resident Services Advisor | Hybrid | Multi-Channel Support in Winsford
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in customer-facing roles. We want to see how you've gone above and beyond to help customers in the past, so share those stories!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description, especially around using technology and record-keeping.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Guidant Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Services Advisor. Familiarise yourself with the key tasks like handling enquiries and using technology for record-keeping. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing excellent service to residents, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will highlight your ability to advocate for customers effectively.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult resident or manage multiple enquiries at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Emphasise Flexibility and Adaptability
Given the hybrid working arrangements and flexible hours, it's important to convey your willingness to adapt. Share examples of how you've successfully managed changing work environments or schedules in the past, which will reassure them that you're a great fit for their dynamic team.
