We are a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.
Key Responsibilities
- Answering incoming calls and emails from clients, subcontractors and engineers
- Logging and managing maintenance jobs accurately via the helpdesk system
- Liaising with engineers, subcontractors, and suppliers
- Raising, sending, and following up on quotes
- Providing updates to clients and managing job progression from start to finish
- Escalating urgent or overdue issues appropriately
- Maintaining clear and accurate records
- Preparing basic reports
- Monitoring and managing SLAs and KPIs where deadlines are at risk
- Triaging incoming requests to ensure they are logged with the correct priority
- Dealing with invoicing
- Updating client portals and systems in line with contractual requirements
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Helpdesk Coordinator/Customer Support in Winsford employer: Guidant Global
As an Electronics Design Engineer at our client's esteemed headquarters in Stevenage, you will be part of a legacy that has supported the UK Ministry of Defence for over 70 years. The company fosters a collaborative work culture that encourages innovation and professional growth, offering access to state-of-the-art facilities, including an onsite gym and coffee shop, alongside excellent transport links. With opportunities to mentor others and tackle technically challenging projects, this role promises a rewarding career path in a high-integrity environment.
