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- Tasks: Manage helpdesk operations, support clients, and ensure smooth maintenance processes.
- Company: Join EQUANS, a global leader in energy services with a supportive team culture.
- Benefits: Stable role, training opportunities, and a positive workplace environment.
- Why this job: Make a real impact while developing your skills in a fast-paced setting.
- Qualifications: Experience in customer service or helpdesk roles, strong communication, and organisational skills.
- Other info: Great career growth potential within a global organisation.
The predicted salary is between 24000 - 36000 £ per year.
Contract: 3 Months
Location: Winsford, UK (on-site)
Working Pattern: Full-time (Mon-Fri - 37.5 hours/week)
EQUANS is a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day to day operations and would suit someone who is confident, customer focused, and comfortable working in a fast paced, busy environment.
Key Responsibilities
- Answering incoming calls and emails from clients, subcontractors and engineers
- Logging and managing maintenance jobs accurately via the helpdesk system
- Liaising with engineers, subcontractors, and suppliers
- Raising, sending, and following up on quotes
- Providing updates to clients and managing job progression from start to finish
- Escalating urgent or overdue issues appropriately
- Maintaining clear and accurate records
- Preparing basic reports
- Monitoring and managing SLAs and KPIs where deadlines are at risk
- Triaging incoming requests to ensure they are logged with the correct priority
- Dealing with invoicing
- Updating client portals and systems in line with contractual requirements
About you
- Previous experience in a helpdesk, facilities, maintenance, or customer service role
- Confident telephone manner and professional written communication
- Strong organisational skills with good attention to detail
- Able to prioritise workloads and manage multiple tasks
- Comfortable using IT systems such as Outlook, job management systems, excel etc
- Calm under pressure and able to deal with challenging situations professionally
What we offer
- Stable role within the company
- Supportive team environment
- Training and development opportunities
Why you'll love it here: At EQUANS, you’ll be joining a supportive team where your work truly matters. You’ll help keep essential operations running smoothly, be part of a positive workplace culture, and gain exposure to a wide range of processes and people. It’s a role where you can grow, make an impact, and build a long‑term path within a global organisation.
What happens next: Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Helpdesk Administrator in Winsford employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Winsford
✨Tip Number 1
Get to know the company! Research EQUANS and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of client interaction, being confident on the phone and in writing is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or dealt with challenging situations. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about the opportunity at EQUANS.
We think you need these skills to ace Helpdesk Administrator in Winsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or customer service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your organisational prowess and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Administrator role. Share specific examples of how you've handled challenging situations or managed multiple tasks effectively.
Be Professional Yet Personable: When writing your application, keep it professional but let your personality shine through. We love confident and customer-focused individuals, so don’t hesitate to show us your friendly side while maintaining a professional tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Guidant Global
✨Know the Company Inside Out
Before your interview, take some time to research EQUANS. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Helpdesk Administrator, you'll be dealing with clients and engineers regularly. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing multiple tasks or dealing with a challenging client. Think of scenarios from your previous roles and how you navigated them, focusing on your problem-solving skills.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about the position.
