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For Companies At a Glance
- Tasks: Manage customer accounts, conduct collection calls, and ensure accurate record-keeping.
- Company: Join a dynamic finance team in a hybrid role with a supportive culture.
- Benefits: Earn £18.79 per hour with flexible working and professional growth opportunities.
- Why this job: Make a difference in credit control while developing valuable skills in finance.
- Qualifications: Experience in credit control and strong Excel skills are essential.
- Other info: Great opportunity for career advancement in a collaborative environment.
The predicted salary is between 15 - 20 £ per hour.
Location: SW1P
Salary: £18.79 per hour - PAYE
Job Type: Temporary Contract
Function: Finance
Work Type: Hybrid role - onsite 3 days per week
Key Responsibilities
- Effies System Management: Utilise the Effies system to manage customer accounts, update payment statuses, and ensure accurate record-keeping of all interactions.
- Outbound Collections: Conduct a minimum of 30 outbound collection calls daily and send follow-up emails to customers, ensuring adherence to agreed payment terms.
- Manual Reconciliations: Perform daily reconciliation of bank accounts, logging all transactions accurately in Excel.
- Customer Account Updates: Maintain up-to-date customer balances and payment statuses, ensuring all records are accurate and reflect the latest transactions and conversations.
- Payment Processing: Generate and send card payment links to customers, ensuring timely and secure payment processing.
- Mailbox Management: Respond promptly and professionally to customer queries regarding invoices and payments via email, ensuring excellent customer service.
- Escalation Management: Identify and elevate problematic accounts to the Effies Team for resolution through the appropriate channels.
Qualifications
- Experience of credit control and collections essential.
- Proficiency in Excel, with experience in manual reconciliations and data management.
- Familiarity with awards management platforms or working in a collections role for an events company is highly desirable.
- Strong communication skills, both written and verbal, with the ability to handle customer interactions professionally and effectively.
- Must have experience in calling suppliers regarding collections, along with written communications.
Credit Control Specialist in West End employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Specialist in West End
✨Tip Number 1
Get familiar with the Effies system before your interview. We recommend checking out any online resources or tutorials that can give you a head start. Knowing your way around the system will show you're proactive and ready to hit the ground running!
✨Tip Number 2
Practice your outbound call skills! We suggest role-playing with a friend or family member to get comfortable with the flow of conversation. Remember, confidence is key when you're making those collection calls.
✨Tip Number 3
Brush up on your Excel skills, especially manual reconciliations. We can’t stress enough how important it is to be able to log transactions accurately. Consider doing some online exercises to sharpen those skills before your interview.
✨Tip Number 4
When applying, make sure to highlight your communication skills. We know how crucial it is to handle customer interactions professionally, so share examples from your past experiences. And don’t forget, apply through our website for the best chance at landing that role!
We think you need these skills to ace Credit Control Specialist in West End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and collections. We want to see how your skills match the job description, so don’t be shy about showcasing your proficiency in Excel and any relevant platforms you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Control Specialist role. Mention your communication skills and any specific experiences that relate to outbound collections or customer account management.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Guidant Global
✨Know Your Effies System
Familiarise yourself with the Effies system before the interview. Understand how it works and be ready to discuss your experience with similar systems. This will show that you’re proactive and ready to hit the ground running.
✨Prepare for Outbound Calls
Practice your phone etiquette and prepare for common scenarios you might encounter during outbound collection calls. Think about how you would handle difficult conversations and be ready to demonstrate your communication skills.
✨Excel Skills on Display
Brush up on your Excel skills, especially manual reconciliations. Be prepared to discuss specific functions or formulas you’ve used in past roles. You might even want to bring examples of your work to showcase your proficiency.
✨Customer Service Mindset
Highlight your customer service experience and how you handle queries professionally. Prepare examples of how you've resolved issues in the past, as this role requires excellent communication and problem-solving skills.
