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- Tasks: Be the go-to person for residents, ensuring smooth communication and support during projects.
- Company: Join EQUANS, a global leader in energy services with a focus on sustainability.
- Benefits: Full-time role with competitive pay and travel reimbursement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and previous liaison experience required.
- Other info: Opportunity to grow in a dynamic environment focused on net zero and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Contract: 12 months
Location: Warwick, UK (on-site)
Role type: Full time
Company's overview: EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
Job Summary
We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies.
What You'll Do
- Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy.
- Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works.
- Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required.
- Identify and report safeguarding concerns in line with agreed procedures.
- Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution.
- Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records.
- Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships.
- Attend site, project, and team meetings as required.
- Support community engagement, social value initiatives, and provide resident handover packs where applicable.
- Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements.
- Take responsibility for personal and public safety and support the development of new team members.
About You
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint).
- Good administration skills with the ability to coordinate numerous tasks during the working day.
- Competent, clear and concise writer.
- Strong presentation skills.
- Ability to work on own initiative.
- Knowledge of decarbonisation retrofit works and the associated requirements/processes.
- Hold a full clean driving license with the ability to travel to various locations in the region (you will get reimbursed for the travel).
- Previous liaison officer experience.
What happens next?
Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Resident Liaison Officer in Warwick employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. The more people you know, the better your chances of landing that Resident Liaison Officer role.
✨Tip Number 2
Prepare for interviews by researching EQUANS and their projects. Understand their values and how they approach customer care. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to convey information clearly. Role-play with a friend or record yourself to refine your delivery and ensure you come across as confident and approachable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at EQUANS and ready to make a difference.
We think you need these skills to ace Resident Liaison Officer in Warwick
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, make sure to read the job description thoroughly. This will help you understand what EQUANS is looking for and tailor your application to highlight your relevant experience.
Show Off Your Communication Skills: As a Resident Liaison Officer, communication is key! Make sure your application reflects your excellent interpersonal skills. Use clear and concise language, and don’t forget to proofread for any typos or errors.
Highlight Relevant Experience: When detailing your work history, focus on experiences that relate directly to the role. If you've worked in customer liaison or have experience with community engagement, make sure to showcase that!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role quickly!
How to prepare for a job interview at Guidant Global
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as communication strategies and customer care. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident queries or complaints. Be ready to share these examples during the interview to illustrate your problem-solving skills and ability to maintain positive relationships with stakeholders.
✨Brush Up on Your IT Skills
Since the role requires proficiency in Microsoft Office and other IT tools, take some time to refresh your skills. You might be asked about your experience with these applications, so being able to discuss how you've used them effectively in previous roles will give you an edge.
✨Show Your Passion for Community Engagement
EQUANS values community engagement and social value initiatives, so be prepared to discuss your thoughts on these topics. Share any relevant experiences or ideas you have about how to enhance resident involvement and satisfaction, which will demonstrate your alignment with the company's goals.
