At a Glance
- Tasks: Provide admin support and be the friendly face for families at our Family Hub.
- Company: Join a supportive team dedicated to helping families thrive.
- Benefits: Competitive pay, flexible hours, and valuable experience in community service.
- Other info: Fast-paced environment with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Experience in admin roles and strong customer service skills are a must.
The predicted salary is between 36000 - 38000 £ per year.
Base Location: Holmfield House, W10 5PE
Job type: 3-month
Salary: PAYE - 18.30/hour
Job Purpose
To provide efficient administrative and business support to the Early Help Service, ensuring effective service delivery across Family Hubs. The role includes acting as a first point of contact for families, maintaining accurate records and databases, and supporting operational and reporting activities.
Roles & Responsibilities
- Act as the first point of contact, welcoming visitors and handling enquiries in a professional and supportive manner.
- Provide high-quality administrative support, including preparing documents, reports, and correspondence.
- Maintain and update databases, ensuring all records are accurate, complete, and up to date.
- Register new families and ensure all service user information is recorded in line with procedures.
- Generate reports and management information to support service delivery and performance monitoring.
- Organise meetings, including scheduling, room bookings, agendas, and minute-taking.
- Support the coordination of building operations, including health & safety checks and reporting issues.
- Communicate effectively with internal teams, external partners, and service users.
- Ensure compliance with data protection (GDPR), confidentiality, and council policies.
- Provide general administrative and team support, including covering for colleagues when required.
Essential Skills & Requirements
- Proven experience in an administrative or business support role.
- Strong customer service skills with experience in a public-facing environment.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to prioritise and meet deadlines.
- High attention to detail and accuracy in data entry and record keeping.
- Advanced IT skills, including Microsoft Office (especially Excel) and database systems.
- Experience in maintaining and managing databases and generating reports.
- Ability to work independently as well as part of a team.
- Knowledge of data protection (GDPR) and confidentiality requirements.
- Flexible, adaptable, and able to work under pressure in a fast-paced environment.
Family Hub Support Officer in Walthamstow employer: Guidant Global
At Holmfield House, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and community engagement. As a Family Hub Support Officer, you will enjoy competitive pay, opportunities for professional development, and the chance to make a meaningful impact in the lives of families within our community. Our commitment to employee growth and a positive work environment makes us a standout choice for those seeking rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Family Hub Support Officer in Walthamstow
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Family Hub Support Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your admin skills and customer service experience to show you can handle the demands of the job.
✨Tip Number 3
Stay organised! Keep track of all the roles you apply for, including details like deadlines and follow-up dates. This will help you stay on top of your applications and ensure you don’t miss any opportunities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Family Hub Support Officer gig, so make sure you take advantage of everything we offer to boost your chances.
We think you need these skills to ace Family Hub Support Officer in Walthamstow
Some tips for your application 🫡
Show Off Your Admin Skills:Make sure to highlight your experience in administrative roles. We want to see how you've managed databases, prepared reports, and provided top-notch support in previous jobs. Tailor your application to showcase these skills!
Be Personable:As the first point of contact for families, it's crucial to demonstrate your customer service skills. Use your application to convey your friendly and professional approach to handling enquiries and welcoming visitors.
Attention to Detail is Key:We love candidates who pay attention to detail! Ensure your application is free from typos and errors, and emphasise your accuracy in data entry and record keeping. This will show us you’re serious about the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Guidant Global
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Family Hub Support Officer role. Familiarise yourself with the responsibilities listed in the job description, such as providing administrative support and maintaining databases. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for families, it’s crucial to demonstrate your customer service skills. Prepare examples from your past experiences where you’ve successfully handled enquiries or resolved issues. This will highlight your ability to communicate effectively and provide support in a professional manner.
✨Be Ready with Examples
Think of specific situations where you’ve demonstrated strong organisational skills, attention to detail, and the ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you convey your capabilities clearly and effectively during the interview.
✨Brush Up on IT Skills
As the role requires advanced IT skills, especially in Microsoft Office and database systems, be prepared to discuss your proficiency in these areas. You might even want to mention any relevant projects or tasks where you’ve used these tools to manage data or generate reports. This will show that you’re not just familiar with the software but can use it effectively in a work setting.
