Business Analyst HR in Stoke-on-Trent

This role is Hybrid, however, there will be a requirement for a significant amount of office based working to support configuration and training throughout the project. Likely to be a minimum of 3 days per week, some weeks may be more than this as required by project. This role is to deliver the HR / Payroll aspects of a new system so significant experience from a HR perspective is essential.

Main Responsibilities

• Ensure that business processes are mapped and reflect the needs of the business.
• Analyse data to inform the ERP system design, identifying improvements to current processes.
• Collaborate with key stakeholders to ensure that we are ready for the system design phase of the programme.
• Compile data and insight from multiple sources.
• Cleanse and improve data quality across our existing solutions.
• Attend and contribute to workshops mapping future requirements for the system design.
• Manage communication between the project and key business users.

Key Accountabilities:

• Identify opportunities for process improvements in the new ERP solution, mapping the requirements and supporting the successful implementation delivery of these outcomes.
• Developing and delivering business processes, and technical specifications that support policies and procedures in line with legislative and service requirements.
• Providing system advice and guidance to end users across service areas, including investigation, problem resolution and all aspects of training on the ERP system.
• Communicate, engage and support the change champions, including coordination and chairing at meetings/forums, acting as a central point to identify improvement and resolve ongoing user issues.
• Coordinate and undertake system design as part of the ERP implementation Programme Team.
• Manage process delivery timelines, ensuring timely delivery without compromising quality.
• Leading and providing specialist advice to Subject Matter Experts on ERP functionality and its impact on a diverse range of business management issues across a range of service areas.
• Maintain documentation procedures to ensure that services are fully understood, and sustainable, ensuring that any changes made through the implementation programme are reflected.
• Ensure that all those involved in the training of the new ERP solution are set up correctly and that training is coordinated to ensure the programme meets its outcomes.
• To undertake any other duties required within the ERP Programme, which are commensurate with the grading of the post.

The Ideal Candidate

• A sound understanding of working with various data sources.
• Experience of using tools to produce process maps.
• The ability to translate policies and procedures into system and process improvements.
• Good communication skills.
• Confidence in working with a range of people and in presenting information to different audiences.
• Organised and calm under pressure.
• Interest in systems and change.

About the Service Finance and Resources

Finance and Resources provide the council with a range of support services including Finance, People Services, Law and Democracy and Commercial and Assets. The Finance section carries out a range of duties from paying creditors, receiving and banking income, the setting of budgets and medium-term financial plans, to managing the council's pension fund and its administration as well as providing an internal audit function and risk management and insurance services. People Services carry out a range of functions including People operations, advice and guidance, policy development, learning and organisational development, pay and reward, talent and resourcing, service and system improvement, people data and analytics and Health, Safety and Wellbeing. The service is responsible for the council's financial systems and HR systems and payroll services, financial governance frameworks and for providing financial advice to councillors, officers and partners.

About the ERP Programme

As part of Staffordshire County Council's delivery plan for 2026 - 2028 we are embarking on an exciting project to replace our current Finance and HR & Payroll solutions with a single platform Enterprise Resource Planning solution. The new system will:

• Replace the Centros Finance solution enabling the council to pay suppliers, bill customers, receive and bank income, set budgets and medium-term financial plans using an intuitive user interface.
• Enable suppliers and customers to manage their data and transact with the council using a self-service portal.
• Replace the current My HR solution enabling employees quick access to view and change their data and managers access to their employees and enhanced reporting capabilities.
• Provide all users with a single log-in to the solution reducing the current maximum of 5 separate log-ins to access our business solutions.
• Provide essential information for performance management reporting, including statutory requirements across finance and HR.

The project will be working closely with colleagues and schools to configure the new system, migrate their data from existing solutions, facilitate the development of effective processes and support the council to be prepared for new ways of working and LGR.