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- Tasks: Lead a dynamic helpdesk team to deliver top-notch maintenance services.
- Company: Join a forward-thinking company in Birmingham with a focus on teamwork.
- Benefits: Gain valuable experience, develop leadership skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and development in a fast-paced environment.
- Why this job: Make a real difference by improving service delivery and team performance.
- Qualifications: Strong leadership skills and experience in helpdesk operations are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Helpdesk Supervisor is responsible for leading the helpdesk team to ensure efficient delivery of maintenance services across the estate. The role involves managing daily operations, assigning and monitoring reactive tasks, maintaining accurate records on CAFM systems, and ensuring all work meets compliance and KPI standards. It also includes supervising staff performance, coordinating subcontractors, and supporting reporting, audits, and continuous service improvement while maintaining strong communication with stakeholders.
Key Responsibilities
- Manage and supervise Helpdesk Operators, ensuring high performance and service delivery
- Allocate and monitor reactive maintenance tasks, ensuring timely completion within SLAs
- Oversee daily Helpdesk operations, including logging calls and updating the CAFM system (Maximo)
- Lead jeopardy management, proactively identifying and resolving risks to service delivery
- Coordinate and schedule subcontractors, ensuring compliance and documentation is complete
- Monitor KPIs, produce reports, and analyse trends to drive continuous improvement
- Maintain accurate records, including O&M manuals, asset data, and work documentation
- Manage staffing rotas and provide training, performance reviews, and corrective actions
- Liaise with engineers, management, and clients to ensure effective communication and service delivery
- Support audits, compliance checks, and monthly/weekly reporting requirements
Essential Skills
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Experience in Helpdesk operations within a maintenance or facilities environment
- Proficiency in CAFM systems (e.g., Maximo) and data management
- Strong organisational and multitasking skills with the ability to prioritise workloads
- High attention to detail and accuracy in record-keeping and reporting
- Ability to work under pressure and meet strict deadlines
- Problem-solving mindset with a proactive approach
- Good understanding of maintenance operations and compliance requirements
- Competent IT skills including Microsoft Office and reporting tools
Help Desk Admini/Supervisor in Smethwick employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Admini/Supervisor in Smethwick
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Helpdesk Supervisor role, especially your leadership and communication skills.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows you're engaged and keen to learn more about the role and the team dynamics. Ask about their expectations for the Helpdesk team and how they measure success.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Help Desk Admini/Supervisor in Smethwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and helpdesk management experience, as well as your proficiency with CAFM systems like Maximo.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Helpdesk Supervisor role. Share specific examples of how you've successfully managed teams and improved service delivery in previous positions.
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Guidant Global
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially Maximo. Be ready to discuss how you've used these systems in past roles and how they can improve helpdesk operations. This shows you're not just familiar with the tools but also understand their impact on service delivery.
✨Showcase Your Leadership Skills
As a Helpdesk Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, or improved performance. Highlighting your experience in training and performance reviews will also set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think about past challenges you've faced in helpdesk operations and how you overcame them. This will show your proactive approach and readiness to handle pressure.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've engaged with stakeholders in previous positions and how you ensure effective communication within your team and with clients.