At a Glance
- Tasks: Provide helpdesk support and manage customer service requests efficiently.
- Company: Join EQUANS, a leader in sustainable facility management.
- Benefits: Earn £13.85 per hour with flexible weekend shifts and valuable experience.
- Other info: Opportunity for learning and development in a rewarding environment.
- Why this job: Be a crucial part of a team that enhances community healthcare services.
- Qualifications: Strong communication skills and experience with data input and telephone systems.
The predicted salary is between 13.85 - 13.85 £ per hour.
Helpdesk Administrator(Part time) Only on Sat – Sun(Weekend working), 15 hours per week
Shift Timings: 7:00 AM–3:00 PM or 11:00 AM–7:00 PM. Flexibility to work either shift is required, as timings may change after a few weeks.
Pay Rate – £13.85 per hour, PAYE
Contract Length – 7th September 2026 to 4th January 2027 ________________________________________
EQUANS is committed to leading our sector in sustainability.
Our employees have a collective responsibility to work in a sustainable and efficient manner helping to minimise our impact on the environment whilst contributing benefits for our clients, colleagues and the community.
All employees are expected to work within our Sustainability and Health and Safety policies and procedures.
________________________________________
The estates consists of retained sites throughout the area including Sandwell Health Campus and City Health Campus as well as the new Midland Metropolitan University Hospital (MMUH) which is a new facility incorporates high level of modern services and technology both in terms of healthcare delivery and building management.
The contract also covers a number of community based properties delivering healthcare services.
Equans are working closely in partnership with the Trust to ensure all facility are maintained to a good quality and able to provide a sustainable service to the area not only in respect to healthcare provision but also providing a diverse value to the local community.
Due to the wide range of services and systems installed within the building the role requires a wide range of skills and flexible nature but also provides the opportunity to work in a very rewarding environment with continued opportunity for learning and development.
________________________________________
This role will be critical in ensuring customer service requests and faults across the estates are captured correctly, whilst minimising any H&S risks.
This is a key role supporting the contract with a variety of both customer focused and administrative tasks required to deliver a high-quality service.
You will be working closely with the Technical, performance and management team to help deliver effective and efficient day to day operations.
You will also work closely with wider business partners and external sub-contractors.
________________________________________
Helpdesk cover to be provided on site for extended periods including weekends and nights which will require working shifts.
- Flexible working required including Day, Night and Weekend shifts (will also include some bank holidays).
Experienced in data inputting and telephone systems, the Helpdesk Operator is required to demonstrate excellent communication techniques, confidence and patience.
The post holder will be processing requests from key customers and carrying out general helpdesk and administration duties.
Crucial member of the team to help deliver effective and efficient day to day operations.
Management of job flow to include receipt of calls, logging, assignment to relevant engineer or sub-contractor, scheduling and chasing of attendance and review and closure of all jobs.
- First point of contact for incoming telephone calls and service requests received by telephone and e-mail.
- Liaise with Contract Managers and Supervisors to effectively deal with subcontractor/supplier invoicing queries escalating issues where necessary to Management team.
- Processing Contractor Labor.
- Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
- Promote customer feedback and surveys.
- Good interpersonal skills & telephone manner.
- Word processing, Mail sorting and delivery, Statutory Document collation and distribution, data input and filing both hardcopy and electronically.
- Undertake any other relevant duties as required by the contract.
- Support the Operations team & Senior Managers on individual projects as required.
- Strong IT skills including full range of Microsoft applications (Office, Word, Excel).
• DBS Requirement
This role includes a DBS Standard check therefore ability to pass is essential.
________________________________________
Notices when colleagues need help and provide support where necessary.
- Takes personal pride in providing a quality service to customers (either internal or external) to achieve targets.
- Gets on with the job even when there is no immediate supervision available.
Offers to share knowledge and experience with others to help them learn and improve.
Planning
Administrator- Helpdesk Administrator- Helpdesk in Smethwick employer: Guidant Global
As an Electronics Design Engineer at our client's esteemed headquarters in Stevenage, you will be part of a legacy that has supported the UK Ministry of Defence for over 70 years. The company fosters a collaborative work culture that encourages innovation and professional growth, offering access to state-of-the-art facilities, including an onsite gym and coffee shop, alongside excellent transport links. With opportunities to mentor others and tackle technically challenging projects, this role promises a rewarding career path in a high-integrity environment.
