At a Glance
- Tasks: Manage helpdesk operations, handle customer requests, and support facility maintenance.
- Company: Join EQUANS, a leader in sustainable facilities management.
- Benefits: Earn £13.85 per hour with flexible weekend shifts and valuable experience.
- Other info: Opportunity for learning and development in a rewarding environment.
- Why this job: Be a crucial part of a team that enhances community healthcare services.
- Qualifications: Strong communication skills and experience with data input and telephone systems.
The predicted salary is between 13.85 - 13.85 £ per hour.
Helpdesk Administrator(Part time) Only on Sat – Sun(Weekend working), 15 hours per week
Shift Timings: 7:00 AM–3:00 PM or 11:00 AM–7:00 PM. Flexibility to work either shift is required, as timings may change after a few weeks.
Pay Rate – £13.85 per hour, PAYE
Contract Length – 7th September 2026 to 4th January 2027 ________________________________________
EQUANS is committed to leading our sector in sustainability.
Our employees have a collective responsibility to work in a sustainable and efficient manner helping to minimise our impact on the environment whilst contributing benefits for our clients, colleagues and the community.
All employees are expected to work within our Sustainability and Health and Safety policies and procedures.
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The estates consists of retained sites throughout the area including Sandwell Health Campus and City Health Campus as well as the new Midland Metropolitan University Hospital (MMUH) which is a new facility incorporates high level of modern services and technology both in terms of healthcare delivery and building management.
The contract also covers a number of community based properties delivering healthcare services.
Equans are working closely in partnership with the Trust to ensure all facility are maintained to a good quality and able to provide a sustainable service to the area not only in respect to healthcare provision but also providing a diverse value to the local community.
Due to the wide range of services and systems installed within the building the role requires a wide range of skills and flexible nature but also provides the opportunity to work in a very rewarding environment with continued opportunity for learning and development.
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This role will be critical in ensuring customer service requests and faults across the estates are captured correctly, whilst minimising any H&S risks.
This is a key role supporting the contract with a variety of both customer focused and administrative tasks required to deliver a high-quality service.
You will be working closely with the Technical, performance and management team to help deliver effective and efficient day to day operations.
You will also work closely with wider business partners and external sub-contractors.
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Helpdesk cover to be provided on site for extended periods including weekends and nights which will require working shifts.
- Flexible working required including Day, Night and Weekend shifts (will also include some bank holidays).
Experienced in data inputting and telephone systems, the Helpdesk Operator is required to demonstrate excellent communication techniques, confidence and patience.
The post holder will be processing requests from key customers and carrying out general helpdesk and administration duties.
Crucial member of the team to help deliver effective and efficient day to day operations.
Management of job flow to include receipt of calls, logging, assignment to relevant engineer or sub-contractor, scheduling and chasing of attendance and review and closure of all jobs.
- First point of contact for incoming telephone calls and service requests received by telephone and e-mail.
- Liaise with Contract Managers and Supervisors to effectively deal with subcontractor/supplier invoicing queries escalating issues where necessary to Management team.
- Processing Contractor Labor.
- Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
- Promote customer feedback and surveys.
- Good interpersonal skills & telephone manner.
- Word processing, Mail sorting and delivery, Statutory Document collation and distribution, data input and filing both hardcopy and electronically.
- Undertake any other relevant duties as required by the contract.
- Support the Operations team & Senior Managers on individual projects as required.
- Strong IT skills including full range of Microsoft applications (Office, Word, Excel).
• DBS Requirement
This role includes a DBS Standard check therefore ability to pass is essential.
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Notices when colleagues need help and provide support where necessary.
- Takes personal pride in providing a quality service to customers (either internal or external) to achieve targets.
- Gets on with the job even when there is no immediate supervision available.
Offers to share knowledge and experience with others to help them learn and improve.
Planning
Administrator - Facilities Helpdesk Operator in Smethwick employer: Guidant Global
As an Electronics Design Engineer at our client's esteemed headquarters in Stevenage, you will be part of a legacy that has supported the UK Ministry of Defence for over 70 years. The company fosters a collaborative work culture that encourages innovation and professional growth, offering access to state-of-the-art facilities, including an onsite gym and coffee shop, alongside excellent transport links. With opportunities to mentor others and tackle technically challenging projects, this role promises a rewarding career path in a high-integrity environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Facilities Helpdesk Operator in Smethwick
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Guidant Global and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Guidant Global and let us see your personality shine through!
We think you need these skills to ace Administrator - Facilities Helpdesk Operator in Smethwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Guidant Global.
Get Familiar with Our Brand:Before applying, take some time to learn about Guidant Global and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Guidant Global
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Guidant Global.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Guidant Global will surely appreciate.
