At a Glance
- Tasks: Manage customer marketing and CRM projects for a luxury fashion brand.
- Company: Join a prestigious luxury fashion brand in London.
- Benefits: Competitive daily rate, dynamic work environment, and potential for remote work.
- Other info: Opportunity to work with creative teams and external partners.
- Why this job: Be the driving force behind exciting marketing initiatives in a fast-paced industry.
- Qualifications: Experience in project management, CRM, and digital marketing is essential.
The predicted salary is between 48000 - 65000 € per year.
We are currently recruiting for a Customer Operations Project Manager to support the delivery of customer marketing and CRM activity within a Luxury Fashion Brand. This role is ideal for a detail-driven project manager who enjoys keeping multiple teams aligned, removing delivery obstacles and ensuring high-quality execution across customer communications.
Key Responsibilities
- Manage the day-to-day operational delivery of customer marketing and CRM initiatives, including email campaigns and lifecycle journeys.
- Act as the central point of coordination between customer marketing, creative, merchandising, CRM and technology teams.
- Ensure briefs, timelines, requirements and responsibilities are clear and well managed.
- Plan and manage resources across multiple workstreams, balancing priorities and tight deadlines.
- Monitor progress, identify risks early and drive resolutions through clear communication.
- Support the transition to external production support, embedding new ways of working and ensuring continuity.
- Manage relationships with external partners and vendors, monitoring quality, delivery timelines and efficiency.
- Partner with digital, martech and technology project managers to align dependencies and platform readiness.
- Champion continuous improvement by streamlining processes, documenting ways of working and improving delivery frameworks.
Skills & Experience Required
- Proven experience in project management within CRM, email or digital marketing.
- Strong understanding of content pipelines and campaign delivery workflows.
- Experience managing multiple priorities in a fast-moving environment.
- Confident communicator, able to bring structure and clarity to complex situations.
- Highly organised with strong problem-solving skills and attention to detail.
- Comfortable working cross-functionally with both internal stakeholders and external partners.
- Experience using project management tools such as Asana is desirable.
If you're a hands-on project manager with CRM or digital marketing experience and are looking for your next contract role in London, we'd love to hear from you. If shortlisted, a recruiter from the team will reach out for an initial pre-screening discussion.
Customer Operations Project Manager in Slough employer: Guidant Global
Join a leading Luxury Fashion Brand in London as a Customer Operations Project Manager, where you will thrive in a dynamic and collaborative work environment. With a strong focus on employee growth and development, the company offers opportunities to enhance your skills while working closely with cross-functional teams to deliver high-quality customer marketing initiatives. Enjoy the unique advantage of a hybrid work model, allowing for flexibility and a balanced work-life integration, all within the vibrant fashion capital.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Project Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer operations or project management. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer marketing strategies and think about how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Showcase your project management skills during interviews. Bring examples of how you've successfully managed multiple priorities and delivered high-quality results. We love hearing about your problem-solving prowess!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Customer Operations Project Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your project management experience, especially in CRM and digital marketing. We want to see how you've tackled similar challenges before, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've managed and how they relate to the responsibilities listed in the job description.
Showcase Your Communication Skills:As a Customer Operations Project Manager, clear communication is key. In your application, demonstrate how you've successfully coordinated between teams and managed relationships with external partners. We love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Guidant Global
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM systems and email marketing strategies. Be ready to discuss specific campaigns you've managed and how you overcame challenges in those projects.
✨Showcase Your Project Management Skills
Prepare examples that highlight your experience with project management tools like Asana. Talk about how you've kept teams aligned and managed tight deadlines, as this role requires strong organisational skills.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. This role involves coordinating between multiple teams, so demonstrating your ability to bring structure to complex situations will be key during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific project scenarios. Think about past experiences where you identified risks early and drove resolutions, as these examples will showcase your problem-solving skills.
