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- Tasks: Perform maintenance and repairs on materials handling equipment while ensuring excellent customer service.
- Company: Join a leading company in the materials handling industry with a focus on teamwork.
- Benefits: Competitive pay, opportunities for growth, and a supportive work environment.
- Other info: Dynamic role with potential call-out duties and a chance to build strong client relationships.
- Why this job: Be the go-to expert on site, making a real difference in customer satisfaction.
- Qualifications: Mechanical or electrical background with customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Dagenham
About the Role
We are looking for a Site Engineer to join our service team in Dagenham, responsible for the repair and preventative maintenance of materials handling and ancillary equipment. This is a varied, customer-facing role where you'll be a key technical representative on site, ensuring equipment reliability and excellent service delivery. You'll also support the Area Service Manager, acting as a first point of contact for defined support activities within the service team and helping to maintain strong customer relationships.
Key Responsibilities
- Carry out preventative maintenance on materials handling and ancillary equipment
- Diagnose faults and complete repairs efficiently and safely
- Accurately complete service reports and timesheets
- Manage and control parts stock on site
- Build effective customer relationships through clear communication, ensuring expectations are met in line with contractual agreements
- Liaise closely with the After Sales Office to provide customers with accurate repair updates and ETAs
- Identify and communicate chargeable follow-up work, completing it in a timely manner
- Ensure all company and customer health & safety procedures are strictly followed
- Identify and pass on sales leads for Jungheinrich equipment and After Sales products
- Act as a Company Ambassador at all times
You may occasionally be required to participate in call-out duties and work outside normal hours, as directed by the Area Service Manager.
About You
We're keen to hear from mechanically and/or electrically biased engineers from a wide range of maintenance or service backgrounds, including:
- Automotive Technicians
- HGV Engineers
- Mobile Plant Engineers
- Forklift Engineers
- Ex-Forces / Military Vehicle Engineers
You will also have:
- A full UK driving licence
- A good general level of education
- Experience in a customer-facing role
- The ability to work independently and unsupervised
- A proactive, professional approach with strong problem-solving skills
Site Engineer - Dagenham employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Engineer - Dagenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about opportunities in Dagenham. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to site engineering. Think about your past experiences and how they relate to the role. We want you to shine when discussing your skills in maintenance and customer service!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've diagnosed faults or improved equipment reliability in previous roles. This will demonstrate your value as a Site Engineer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Site Engineer - Dagenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Site Engineer role. Highlight your relevant experience in maintenance and customer-facing roles, and don’t forget to mention any specific skills that match the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your problem-solving skills and how you’ve built strong customer relationships in the past.
Showcase Your Technical Skills: Since this role is all about technical expertise, be sure to showcase your mechanical and electrical skills. Include any relevant qualifications or certifications that demonstrate your capabilities in handling materials and equipment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Guidant Global
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to materials handling and ancillary equipment. Be ready to discuss your previous experience with repairs and maintenance, as well as any specific tools or techniques you've used. This will show that you're not just a good communicator but also technically savvy.
✨Show Off Your Customer Skills
Since this role is customer-facing, think of examples where you've built strong relationships with clients. Prepare to share how you’ve handled difficult situations or communicated effectively to meet customer expectations. This will demonstrate your ability to be a Company Ambassador and maintain excellent service delivery.
✨Be Proactive in Problem-Solving
During the interview, highlight your problem-solving skills by discussing specific challenges you've faced in previous roles. Explain how you approached these issues and what the outcomes were. This will showcase your proactive attitude and ability to work independently, which are key for this position.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.