At a Glance
- Tasks: Engage with customers, book appointments, and handle admin tasks.
- Company: Join a supportive team in Sheffield with a focus on customer service.
- Benefits: Earn £13.05 per hour with on-the-job training provided.
- Other info: Great opportunity for growth in a friendly work environment.
- Why this job: Make a difference by helping clients while developing your skills.
- Qualifications: Strong phone communication and customer service experience required.
Location: Sheffield S9 3QS
Contract: 3-month contract
Salary: £13.05 per hour.
Candidate Profile
- Looking for someone with a clear drive and genuine motivation to learn and develop.
- Strong telephone-based customer service experience is important.
- Candidates will be engaging with clients, many of whom are over the age of 50, so confidence and professionalism on the phone are key.
- Outbound customer service experience would be highly beneficial.
- Good people skills, confident communicator, and able to follow processes.
Key Responsibilities
- Speaking with customers and booking appointments.
- Carrying out administrative tasks, including clearing down system-based admin.
- Completing impactful, customer-facing work that supports service delivery.
- Following a set script, which will be clear and easy to understand.
Screening & Compliance
Privilege screening will be required as part of the process.
Training
On-the-job training provided. Initial training will be condensed over the first few days, covering all key requirements.
Interview Process
60-minute interviews.
Administrator in Sheffield employer: Guidant Global
As an Administrator in Sheffield, you will join a supportive and dynamic team that values personal growth and development. With a strong emphasis on training and professional development, the company fosters a collaborative work culture where your contributions are recognised and appreciated. Enjoy the unique advantage of working in a vibrant city while engaging with a diverse clientele, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Sheffield
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone-based customer service, try role-playing with a friend to boost your confidence and professionalism on the phone.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the company and the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Administrator in Sheffield
Some tips for your application 🫡
Show Your Motivation:We want to see your drive and genuine motivation to learn and develop. Make sure to highlight any experiences that showcase your eagerness to grow, whether it's through previous roles or personal projects.
Highlight Customer Service Skills:Since strong telephone-based customer service experience is key for this role, we recommend you emphasise any relevant experience. Share specific examples of how you've successfully engaged with clients, especially those over 50.
Be Professional and Confident:Confidence and professionalism are crucial when communicating with customers. In your application, convey your ability to follow processes and maintain a professional tone, even in challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Guidant Global
✨Know Your Customer Service Basics
Brush up on your telephone-based customer service skills. Since you'll be engaging with clients, especially those over 50, it's crucial to demonstrate confidence and professionalism. Think about past experiences where you successfully handled customer queries and be ready to share those examples.
✨Practice Makes Perfect
Since the role involves following a set script, practice reading it aloud. This will help you sound natural and confident during the interview. You might even want to role-play with a friend to simulate the interview environment and get comfortable with the flow of conversation.
✨Show Your Motivation to Learn
The job description highlights a genuine motivation to learn and develop. Be prepared to discuss how you’ve taken initiative in previous roles to improve your skills or knowledge. This could be through training, self-study, or seeking feedback from colleagues.
✨Be Ready for Compliance Questions
Since privilege screening is part of the process, be prepared to answer questions related to compliance and confidentiality. Familiarise yourself with basic data protection principles and be ready to explain how you would handle sensitive information responsibly.
