At a Glance
- Tasks: Coordinate IT service delivery and drive continual improvement in a dynamic tech environment.
- Company: Join a leading tech firm with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing service delivery and supporting major incidents.
- Qualifications: Experience in IT Service Management and strong stakeholder engagement skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will act as a key operational liaison between internal stakeholders, global service desk providers, and third-party vendors to ensure high-quality service delivery aligned to business expectations and operational standards.
The successful candidate will play a central role in driving continual service improvement, managing operational governance activities, supporting major incident coordination, and ensuring technology support services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional with strong IT Service Management (ITSM) knowledge, stakeholder management capability, and operational support experience within a fast-paced enterprise environment.
Key Responsibilities- Lead and participate in monthly stakeholder and vendor service review meetings to evaluate operational performance, KPIs, trends, risks, and service delivery outcomes.
- Drive continual service improvement initiatives by identifying service gaps, recommending operational enhancements, and ensuring actions are tracked through to completion.
- Monitor and review vendor performance against agreed service levels and contractual obligations.
- Analyse operational reporting data and service metrics to identify trends, risks, recurring issues, and opportunities for process optimisation.
- Prepare and present service performance reports and operational insights to wider leadership teams and stakeholders.
- Coordinate and manage internal technology escalations across support teams to ensure timely resolution and effective stakeholder communication.
- Support the management of Priority 1 (P1) and Priority 2 (P2) incidents, including operational coordination, escalation management, communication updates, and post-incident tracking.
- Review, maintain, and improve operational support documentation, service procedures, and governance processes.
- Act as a subject matter expert for operational support processes, service management activities, and escalation procedures.
- Build and maintain strong working relationships with internal business stakeholders, technology support teams, service desk providers, and external vendors.
- Contribute to improving the overall end-user support experience through operational excellence and service optimisation initiatives.
- Strong understanding of IT Service Management (ITSM) principles, operational governance, and service delivery frameworks.
- Previous experience within a Service Management, Service Delivery, IT Operations, or Technology Support environment.
- Experience managing stakeholder relationships and facilitating service review or operational governance meetings.
- Proven ability to coordinate escalations and support major incident management processes.
- Strong analytical skills with experience interpreting operational metrics, KPI reporting, and service performance data.
- Excellent communication, presentation, and stakeholder engagement skills.
- Strong organisational and prioritisation abilities with the capability to manage multiple tasks and operational activities simultaneously.
- Experience driving continuous improvement initiatives within operational or support environments.
- Ability to work collaboratively across technical teams, business stakeholders, and external suppliers.
- Experience working with global service desk providers or managed service vendors.
- Familiarity with ITIL processes and service management best practices.
- Experience producing operational reports and presenting findings to senior leadership.
- Exposure to enterprise-scale technology support environments.
Service Management Coordinator employer: Guidant Global
As a Service Management Coordinator in London, you will join a dynamic and inclusive work culture that prioritises employee growth and development. The company offers a hybrid working model, allowing for flexibility while fostering collaboration across teams. With a strong focus on continual service improvement and operational excellence, you will have the opportunity to make a meaningful impact within a fast-paced enterprise environment, supported by comprehensive training and professional development initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT Service Management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to service management. Think about how you can showcase your experience with stakeholder management and incident coordination. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive service improvements in past roles. Bring examples of reports or metrics you've worked with to demonstrate your ability to analyse operational performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Service Management Coordinator role!
We think you need these skills to ace Service Management Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Management Coordinator role. Highlight your ITSM knowledge and any relevant experience in service delivery or operational governance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service management and how you can contribute to our team. Be sure to mention specific examples from your past experiences that align with the job description.
Showcase Your Analytical Skills:Since this role involves analysing operational metrics and KPIs, make sure to highlight any experience you have with data analysis. We love candidates who can turn numbers into actionable insights, so don’t hold back on sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Guidant Global
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management principles. Be ready to discuss how you've applied these in previous roles, especially in service delivery and operational governance. This will show that you understand the core of what the role entails.
✨Prepare for Stakeholder Scenarios
Think about past experiences where you've managed stakeholder relationships or facilitated service review meetings. Prepare specific examples that highlight your communication skills and ability to drive continual service improvement. This will demonstrate your capability to handle the responsibilities of the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to identify trends and improve service delivery. Bring examples of operational metrics or KPIs you've worked with, and be ready to explain how you turned insights into actionable improvements.
✨Practice Incident Management Examples
Since the role involves managing major incidents, think of a few scenarios where you've successfully coordinated escalations or resolved critical issues. Highlight your organisational skills and how you communicated updates to stakeholders during those times.
