Service Coordinator
Payrate: £14 per hr. via PAYE
Contract Length - ASAP to until 31st Dec 2026
Location: WF12, Dewsbury, UK
Working Pattern: Fully Onsite - 40hr. per week (8:30 - 17:00)
Purpose of Job:
Manage the service delivery on a daily basis, including the dynamic allocation of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs.
RESPONSIBILITIES:
- Support drivers to act on issues identified on the rounds
- Undertake debrief of drivers
- Encourage 'Stop the Job' if it's unsafe, report to your Supervisor
- Report all service concerns
- Report all safety concerns
- Proactively communicate with customers
- Create a customer excellence approach & culture
- React to and manage customer queries and complaints
- Implement service practices that meet the customers' needs
- Build trust & honesty & maintain commitments with customers and suppliers
- Report all environmental concerns
ROLE COMPETENCY - This can be achieved through a combination of skills, knowledge, experience and training
SKILLS:
- Relationship Management - Proficient
- Effective Communication - Proficient
- Time Management - Proficient
- Informed Decision Making - Proficient
- Continuous Improvement - Foundation
- IT Proficiency - Foundation
BEHAVIOUR:
- Lead By Example
- Performance Management
- Talent Management
- Effective Delegation
- Strategic Planning
- Professional communication with customers
EXPERIENCE/KNOWLEDGE:
- Coordination/administration experience within an operational environment
- Strong customer service skills
QUALIFICATIONS:
IOSH Working Safely or equivalent
EFFECTIVENESS (start, monthly, 1-2-1s, annually)
PEOPLE:
- Safety leading indicator measures (close calls)
- Frontline engagement
- Debrief quality, output and action resolution
OPERATIONAL:
- Effective management of customer complaints
- Reduction in negative call volumes, complaints and credit notes
- Increased proactive communication
- Route efficiency
- On time collections
If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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Service Co-Ordinator employer: Guidant Global
As an Electronics Design Engineer at our client's esteemed headquarters in Stevenage, you will be part of a legacy that has supported the UK Ministry of Defence for over 70 years. The company fosters a collaborative work culture that encourages innovation and professional growth, offering access to state-of-the-art facilities, including an onsite gym and coffee shop, alongside excellent transport links. With opportunities to mentor others and tackle technically challenging projects, this role promises a rewarding career path in a high-integrity environment.
