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- Tasks: Lead a team to deliver top-notch pension administration and customer service.
- Company: Join Capita, a leader in delivering innovative solutions across various sectors.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences and developing your skills in a dynamic environment.
- Qualifications: Experience in pensions administration and a passion for customer service are essential.
- Other info: Be a role model and mentor while driving continuous improvement in service delivery.
The predicted salary is between 43200 - 72000 £ per year.
Overview Senior Pensions AdministratorPerm, Fully RemoteWe\\\’ve been looking after people\\\’s pensions for over 50 years, across pension schemes of all shapes and sizes. Our broad range of services means we\\\’re perfectly positioned to support our clients. There has never been a better time to join Company Pensions Solutions, as we\\\’re experiencing a period of growth and have big plans for 2025 and beyond!We\\\’re on the lookout for several Senior Pensions Administrators to join our dynamic team. You\\\’ll have the chance to work with a variety of clients, supporting your team and manager in meeting daily KPIs. In this role, you will provide guidance on complex calculations and offer feedback and coaching to colleagues as needed.Company offers an exciting opportunity for experienced pensions administrators, with a competitive salary, ample opportunities for career progression, support, and training. We prioritise the wellbeing of our staff and promote a healthy work-life balance. While most of our colleagues enjoy the flexibility of working from home, there is also the option to work in the office on a hybrid basis, with pensions team locations in Darlington, Sheffield, Liverpool and Cheadle.
What you\\\’ll be doing Check calculations and processes, completing all tasks in line with current work procedures.Support the team on complex casework, high value cases, and complaints.Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential.Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality.Work within set Key Performance Indicators and quality standards.Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Root Cause Analysis. Implement effective corrective action to prevent re-occurrence.Participate in and promote good team communication and share knowledge and expertise with other team members.
What we\\\’re looking for Pension administration experience with knowledge and experience of DB and/or DC pension schemes.Strong team work ethic, with experience coaching and mentoring others.Experience leveraging your pensions expertise to review and ensure the accuracy of others\\\’ work.Excellent numeracy and data inputting skills, with proficiency in performing manual calculations.Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications).Skilled in managing complex queries and escalations.Excellent accuracy, attention to detail and quality management skills.Strong communication skills, including written communication skills in a variety of communication channels.Ability to work under pressure and towards tight deadlines.
About Company Pensions Solutions Company Pension Solutions is one of the UK\\\’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients\\\’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
What\\\’s in it for you 23 days\\\’ holiday (rising to 27) with the opportunity to buy extra leave.Company matched pension, life assurance, a cycle2work scheme, 15 weeks\\\’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks\\u2026 and plenty more.Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Guidant, Carbon60, Lorien & SRG – The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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Senior Pension Administrator employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pension Administrator
✨Tip Number 1
Familiarise yourself with Capita's values and how they align with the role of a Senior Pension Administrator. During your interactions, whether in interviews or networking, demonstrate how your personal values resonate with theirs to show you're a great cultural fit.
✨Tip Number 2
Highlight your experience in coaching and mentoring others, as this is crucial for the role. Prepare specific examples of how you've successfully supported team members in their development, which will showcase your leadership potential.
✨Tip Number 3
Stay updated on the latest regulations and policies related to pensions. Being knowledgeable about current trends and compliance requirements will not only help you in discussions but also demonstrate your commitment to continuous improvement.
✨Tip Number 4
Network with professionals in the pensions industry, especially those who work at Capita or similar organisations. Engaging with them can provide insights into the company culture and expectations, giving you an edge during the application process.
We think you need these skills to ace Senior Pension Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pensions administration and customer service. Use specific examples that demonstrate your ability to meet service level agreements and enhance customer experiences.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined in the job description. Mention your commitment to continuous improvement and your experience in coaching or mentoring others.
Showcase Relevant Skills: Emphasise skills such as risk management, compliance knowledge, and stakeholder relationship building. Provide concrete examples of how you've successfully managed complex casework or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Pension Administrator role.
How to prepare for a job interview at Guidant Global
✨Showcase Your Experience
Be prepared to discuss your previous experience in pensions administration. Highlight specific examples where you've improved processes or customer service, as this aligns with the role's focus on creating better outcomes.
✨Demonstrate Team Leadership Skills
Since the role involves supporting and mentoring a team, share instances where you've taken on leadership responsibilities. Discuss how you've coached others and contributed to a positive training environment.
✨Understand Regulatory Compliance
Familiarise yourself with relevant regulations and policies that govern pensions administration. Be ready to explain how you ensure compliance in your work and how you handle risks and complaints.
✨Emphasise Continuous Improvement
Prepare to talk about how you've identified opportunities for improvement in past roles. Discuss any data analysis you've conducted to enhance service delivery and how you’ve implemented changes based on your findings.
