At a Glance
- Tasks: Be the go-to person for residents during property improvement projects.
- Company: Join a dynamic team focused on enhancing community living.
- Benefits: Earn £14.50 per hour, with travel expenses covered.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Experience in customer-facing roles and strong organisational skills required.
The predicted salary is between 14.5 - 14.5 £ per hour.
- Location: Rochdale, Oldham & Middleton (Site Compound based in Rochdale, OL11 2DG)
- DBS Required: Yes
Travel: Travel required across Rochdale, Oldham and Middleton. Mileage expenses will be reimbursed in line with company policy and must be evidenced to the line manager.
About the Role
We are seeking an organised and customer-focused Resident Liaison Officer (RLO) to act as the key point of contact between residents, clients, contractors, and site teams on a range of property improvement and maintenance projects.
This is a fast-paced, customer-facing role where excellent communication skills and the ability to build positive relationships are essential.
You will help ensure residents are kept informed throughout works, while supporting site teams with appointments, communications, and project updates.
Key Responsibilities
- Act as the primary point of contact for residents throughout planned works projects.
- Build and maintain positive relationships with tenants, residents, clients, and site teams.
- Arrange and manage resident appointments and access requirements.
- Keep residents informed of project schedules, progress updates, and any changes to planned works.
- Produce and distribute resident communications, including letters, notices, and updates.
- Maintain accurate records and update project trackers, databases, and documentation.
- Resolve resident queries and concerns in a professional and timely manner.
- Attend site meetings as required and provide feedback from residents to operational teams.
- Support project delivery by ensuring effective communication between all stakeholders.
- Travel regularly between sites across Rochdale, Oldham, and Middleton.
What We're Looking For
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or in a similar customer-facing role.
- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- Experience managing appointments, records, and customer communications.
- Ability to work independently and prioritise a varied workload.
- Confident using Microsoft Office and maintaining accurate records.
- Full UK driving licence and access to a vehicle preferred due to travel requirements.
- DBS clearance (or willingness to undergo a DBS check).
- Key Skills
- Attention to Detail
Why Apply?
This is an excellent opportunity to join a project-focused team where you will play a vital role in ensuring residents receive a positive experience throughout improvement and maintenance works.
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Resident Liaison Officer in Rochdale employer: Guidant Global
As an Electronics Design Engineer at our client's esteemed headquarters in Stevenage, you will be part of a legacy that has supported the UK Ministry of Defence for over 70 years. The company fosters a collaborative work culture that encourages innovation and professional growth, offering access to state-of-the-art facilities, including an onsite gym and coffee shop, alongside excellent transport links. With opportunities to mentor others and tackle technically challenging projects, this role promises a rewarding career path in a high-integrity environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guidant Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guidant Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guidant Global:Your cover letter is your chance to shine! Tell us why you want to work at Guidant Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guidant Global!
How to prepare for a job interview at Guidant Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
