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- Tasks: Join our team to process payroll transactions and support HR administration.
- Company: We're a dynamic company in Chester, focused on delivering top-notch payroll services.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Gain valuable experience in payroll while making a real impact on colleagues' lives.
- Qualifications: Experience in payroll and customer service is essential; familiarity with SAP is a plus.
- Other info: Ideal for self-motivated individuals who thrive under pressure and love teamwork.
The predicted salary is between 30000 - 42000 £ per year.
To work as part of a payroll support and HR Administration team responsible for processing a broad range of payroll-related transactions received from internal stakeholders, whilst adhering to Service Level Agreements. To provide customer-focused support to UK-based colleagues on the telephone and via email on a broad range of payroll matters. To provide daily support to internal and external stakeholders to enable the successful running of the payroll from start to finish and to also produce important HR correspondence for internal and external stakeholders, including employment references, Solicitor's reports and mortgage/rental operations.
Key Accountabilities
- Process Payroll related transactions from internal stakeholders, such as:
- Detached Duty, Standby, On Call
- Onetime payment submissions
- Memberships, Loans, PASS scheme
- Working Party Subsistence
- P45 / New Starter Declarations
- Settlement Agreements
- Court Orders
- Overtime
- Shift Changes
- Sickness
- Phased Return to Work
- Time Savings Accounts, Salary Offset
- Complete transactions in relation to all HR administration activities, for example references and solicitors' letters
- Provide first level support to all clients on the flexible benefits platform.
- Maintain e-pay tool and provide first line of support when dealing with stakeholder queries
- Produce documents through mail merge for internal mail shots and divisional correspondence
- Manage all aspects of the relationship with the external e-payslip provider
Key Qualities
- Customer focused and results orientated, with a logical approach to completing tasks
- Be able to work using your own initiative and develop effective solutions to problems
- Must be a team player and proactively assist other team members when needed
- Have a strong 'personal branding' and demonstrate a 'can-do' attitude in all areas
- Ability to work under pressure to agreed deadlines
- Work with minimum supervision, self-motivated
- Excellent interpersonal skills, be well organised and have a flexible approach
- Committed to support continuous improvements
- Organisational and planning skills are essential to this role
Experience & Knowledge
- Experience within a payroll environment, with particular focus on payroll data input and handling payroll queries
- Knowledge of PAYE, SMP, SPP, SSP, Student Loans, Pensions and other deductions.
- Experience of a computerised payroll system - SAP would be preferable
- Experience of working in a busy office environment and performing a broad range of administrative duties
- Proven customer service experience both verbal and written
- Excellent skills in the use of Google Applications
Reward Operations Advisor in Chester employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reward Operations Advisor in Chester
✨Tip Number 1
Familiarise yourself with payroll processes and terminology. Understanding terms like PAYE, SMP, and SSP will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves providing support to colleagues, showcasing your ability to handle queries effectively will set you apart from other candidates.
✨Tip Number 3
Highlight your experience with payroll systems, especially if you've worked with SAP. Being able to discuss your hands-on experience with such tools can give you a significant edge during the selection process.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks under pressure. This will show that you can thrive in a busy office environment, which is crucial for this role.
We think you need these skills to ace Reward Operations Advisor in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payroll processing and HR administration. Emphasise any specific knowledge of PAYE, SMP, SPP, SSP, and other deductions that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to work under pressure. Mention specific examples of how you've successfully handled payroll queries or administrative tasks in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational and planning skills. Provide examples of how you have used these skills to improve processes or support team members in past positions.
Showcase Your Initiative: Demonstrate your ability to work independently by providing examples of situations where you took the initiative to solve problems or improve workflows. This will show that you can thrive with minimum supervision.
How to prepare for a job interview at Guidant Global
✨Know Your Payroll Basics
Make sure you brush up on your knowledge of payroll processes, including PAYE, SMP, SPP, and other deductions. Being able to discuss these topics confidently will show that you understand the core responsibilities of the role.
✨Demonstrate Customer Service Skills
Since the role involves providing support to colleagues, be prepared to share examples of how you've successfully handled customer queries in the past. Highlight your communication skills and ability to resolve issues effectively.
✨Showcase Your Organisational Skills
The job requires excellent organisational and planning skills. Be ready to discuss how you manage your time and prioritise tasks, especially when working under pressure or with tight deadlines.
✨Emphasise Teamwork and Initiative
This position values teamwork and a proactive approach. Share experiences where you've collaborated with others or taken the initiative to solve problems, demonstrating your ability to work well within a team.
