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- Tasks: Be the go-to person for residents, ensuring smooth communication and support during projects.
- Company: Join EQUANS, a global leader in energy services with a focus on sustainability.
- Benefits: Full-time role with competitive pay and travel reimbursement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and previous liaison experience required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Contract: 12 months
Location: Warwick, UK (on-site)
Role type: Full time
Company's overview:
EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.
Job Summary
We are looking for an experienced Resident Liaison Officer / Customer Liaison professional who can act as the key point of contact between residents, site teams, and clients during live projects. To deliver exemplary customer care and communication throughout the delivery of a project. To assist in the smooth running of contracts by delivering a consistent service across the region. To understand, implement and adhere to the company H&S policies.
What You'll Do
- Act as the main point of contact for residents, delivering clear and timely communication in line with the Resident Engagement Strategy.
- Carry out all pre-entry induction visits and maintain regular resident contact throughout the programme of works.
- Keep residents fully informed, resolve issues promptly, and escalate concerns to the Site Manager where required.
- Identify and report safeguarding concerns in line with agreed procedures.
- Manage customer queries and complaints professionally, ensuring accurate recording, follow-up, and resolution.
- Capture customer satisfaction through mandatory feedback calls and maintain relevant trackers and records.
- Work collaboratively with clients, site teams, and stakeholders to maintain positive working relationships.
- Attend site, project, and team meetings as required.
- Support community engagement, social value initiatives, and provide resident handover packs where applicable.
- Ensure compliance with health & safety, lone working policies, company procedures, and mandatory training requirements.
- Take responsibility for personal and public safety and support the development of new team members.
About You
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of stakeholders, internally and externally.
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint).
- Good administration skills with the ability to coordinate numerous tasks during the working day.
- Competent, clear and concise writer.
- Strong presentation skills.
- Ability to work on own initiative.
- Knowledge of decarbonisation retrofit works and the associated requirements/processes.
- Hold a full clean driving license with the ability to travel to various locations in the region (you will get reimbursed for the travel).
- Previous liaison officer experience.
What happens next?
Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.
Resident Liaison Officer employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. The more people you know, the better your chances of landing that Resident Liaison Officer role.
✨Tip Number 2
Prepare for interviews by researching EQUANS and their projects. Understand their values and how they approach customer care. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to convey information clearly. Role-play with a friend or record yourself to refine your delivery and ensure you come across as confident and approachable.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at EQUANS.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your relevant experience and skills that match the job description, especially your communication and customer care abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage resident queries and maintain positive relationships.
Showcase Your IT Skills: Since proficiency in Microsoft Office is key, don’t forget to mention your IT skills in your application. Give examples of how you've used these tools in previous roles to enhance communication or manage tasks.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you receive updates directly from us!
How to prepare for a job interview at Guidant Global
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the company's Resident Engagement Strategy and think about how your past experiences align with the job requirements. This will help you articulate your fit for the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with residents or stakeholders in previous roles. Be ready to demonstrate your interpersonal skills during the interview by engaging with the interviewer and asking insightful questions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to resolve conflicts or manage customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and concisely.
✨Research EQUANS and Its Values
Take some time to research EQUANS and its commitment to sustainability and community engagement. Understanding their values will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
