Guidant Global is seeking an experienced Contact Centre Team Leader to lead a high-volume customer service team from a home-based location within the UK. You will coach, develop, and manage performance to achieve SLAs and deliver high-quality customer outcomes.
You will work with operations managers and workforce planning to ensure optimal staffing, provide coaching, manage escalations, and drive continuous improvement across the contact centre.
#J-18808-Ljbffr
Remote Contact Centre Team Lead & Coach employer: Guidant Global
As an Electronics Design Engineer at our client's esteemed headquarters in Stevenage, you will be part of a legacy that has supported the UK Ministry of Defence for over 70 years. The company fosters a collaborative work culture that encourages innovation and professional growth, offering access to state-of-the-art facilities, including an onsite gym and coffee shop, alongside excellent transport links. With opportunities to mentor others and tackle technically challenging projects, this role promises a rewarding career path in a high-integrity environment.
