At a Glance
- Tasks: Handle inbound calls about pension schemes and support the admin team.
- Company: Join a friendly and professional call centre team in Redhill.
- Benefits: Earn £13.50 per hour with potential for growth in a dynamic environment.
- Other info: Opportunity to learn about pensions and develop your career.
- Why this job: Make a difference by providing excellent customer service and support.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 28000 - 30000 € per year.
Location: Redhill – fully onsite
Contract Length: 3 months
Rates: £13.50 per hour PAYE
The Role
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
- Excellence
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes
- People
- Provide support to the administration team
- Support team members during busy periods
- Work as part of an effective team
- Clients
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the company's brand
- Communicate with members via email
- Make outbound calls when required
- Financial
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets
Minimum Criteria & Skills (including education & licenses)
- Essential
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude
- Advantageous
- Experience in either DB or DC pensions administration would be an advantage
- Experience working within a contact centre would be an advantage
Locations
Contact Centre Agent in Redhill, Surrey employer: Guidant Global
Join our dynamic team in Redhill as a Contact Centre Agent, where you'll thrive in a supportive and professional environment. We prioritise employee growth with ongoing training opportunities and foster a collaborative culture that values your contributions. Enjoy competitive pay and the chance to make a real impact while providing exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Redhill, Surrey
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially how they handle customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be taking inbound calls, try role-playing with a friend or family member. This will help you get comfortable with handling queries and responding professionally under pressure.
✨Tip Number 3
Be ready to showcase your teamwork skills! Think of examples where you've supported colleagues or worked effectively in a team. This is key for the role, so have those stories at the ready!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining us at StudySmarter!
We think you need these skills to ace Contact Centre Agent in Redhill, Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Contact Centre Agent role. Share your passion for helping others and how you can contribute to our friendly team.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your written and verbal skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Guidant Global
✨Know Your Pensions
Before the interview, brush up on your knowledge of occupational pension schemes. Familiarise yourself with both Defined Benefit (DB) and Defined Contribution (DC) pensions, as this will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Practice Your Communication Skills
Since you'll be dealing with clients over the phone and via email, practice clear and concise communication. Role-play common scenarios with a friend or family member to build your confidence in handling queries and providing excellent customer service.
✨Show Team Spirit
This role requires you to work well within a team, so be prepared to discuss examples of how you've supported colleagues in the past. Think of times when you’ve stepped up during busy periods or helped a teammate solve a problem – it’ll demonstrate your collaborative nature.
✨Prepare for KPIs
Understand the importance of hitting targets, like the KPI of 50 calls per day. Be ready to discuss how you manage your time and stay organised under pressure. Sharing specific strategies you've used in previous roles can really impress your interviewer.
