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For Companies At a Glance
- Tasks: Lead cross-functional teams, manage projects, and provide product support to internal users.
- Company: Join a forward-thinking company focused on sustainability and innovation.
- Benefits: Competitive salary, mentoring, and opportunities for professional growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: 2-3 years in IT or Salesforce, strong troubleshooting, and communication skills.
- Other info: Great career progression with potential to become a Product Lead.
The predicted salary is between 36000 - 60000 £ per year.
RESPONSIBILITIES
Managing Self
- Takes initiative to identify and address issues before they escalate
- Manages time and tasks efficiently without constant supervision
- Owns outcomes and follows through on commitments
- Adjusts quickly to changing priorities and environments
- Works independently to achieve goals
- Assess and focus on high-impact tasks
- Finds solutions and makes decisions using available resources
- Seeks feedback and opportunities for self-improvement
- Keeps stakeholders informed and asks for help when needed
- Focuses on delivering outcomes rather than just completing tasks
Managing Others
- Leads and motivates cross-functional teams during development projects
- Facilitates collaboration and effective communication among team members and stakeholders
- Provides clear direction, sets expectations, and ensures accountability for deliverables
- Supports team members\’ professional growth through coaching, feedback, and knowledge sharing
- Manages conflict constructively and fosters a positive, inclusive team environment
- Coordinates resources and schedules to meet project milestones and objectives
- Acts as a liaison between technical and non-technical teams to ensure alignment and understanding
- Encourages innovation, continuous improvement, and adoption of best practices within the team
Interacting with Others
- Utilises tact, diplomacy, and strong negotiation skills to foster positive working relationships and resolve conflicts
- Actively participates in daily standup meetings, project planning sessions, and other collaborative forums
- Adapts communication style to suit diverse audiences and situations
- Provides timely and constructive feedback to colleagues and stakeholders
- Practices active listening and ensures mutual understanding in all interactions
- Maintains professionalism and confidentiality in all communications
CUSTOMERS
External Customers / Suppliers
- Liaises with product vendor regarding bugs and feature requests under guidance
Internal Customers
- Collaborates with internal teams within the Haz business and DB&T to resolve issues
- Communicates clearly and effectively with internal teams, customers, and external partners
- Provides basic product advice and recommendations
- Refers complex or out-of-scope requests to Product Lead
- Provides product support and guidance to internal users
- Participates in cross-functional projects as required
- Hosts workshops with the business and documents minutes and assigns actions
- Responds to and resolves customer queries and supports tickets
- Escalates second-level help desk tickets as needed
- Provides product demonstrations and user training under guidance
- Maintains professional written and verbal communication
- Gathers and documents customer feedback for product improvements
- Liaises with customers via various communication channels
SUSTAINABILITY
- Develops understanding of product\’s role in the processing of Hazardous Waste
- Works towards becoming a subject matter expert in product deployment for environmental considerations
SKILLS / BEHAVIOUR / EXPERIENCE
Skills
- Strong Troubleshooting skills – Proficient
- Informed Decision Making – Proficient
- Relationship Management – Proficient
- Effective Communication – Proficient
- Time Management – Proficient
- Continuous improvement – Proficient
- Project Management – Proficient
- IT Proficiency – Proficient
- Salesforce Administrator (Admin 201) – Proficient
- ITIL – Desirable
Behaviour
- Integrity
- Adaptability
- Customer Focused
- Innovative
- Self motivated
- Respect
- Resilience
- Decision Making
- Problem solving
Experience
- Knowledge of Waste Management or Utilities (desirable)
- Proven experience in business processes, systems and data
- Proven experience in systems support
QUALIFICATIONS
Essential
- 2-3 years of experience in an IT or Salesforce-related role
- Salesforce Admin 201 (ADX201)
- Btech / A level (technical or sciences)
- Understanding of incident, problem change and release management processes
- Stakeholder management skills
Desirable
- Experience working with Servicenow
- Knowledge of the ITIL Service Management Framework
- Experience working with JIRA
- Additional Salesforce Certifications (Sales / Service Cloud)
KEY RISKS
(Refer to the specific risk assessments)
LINK / DOCUMENTATION
- Office Working Risk Assessment
- Display Screen Equipment (DSE) Procedure .pdf
TRAINING & DEVELOPMENT
Essential
- Mentoring and coaching on applications and systems
Developmental
- Discuss with your Manager and People Development Business Partner your areas for development – Product Lead in 3-5 years
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Product Support employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting, think of examples where you've tackled issues head-on. We want to hear how you’ve made decisions using available resources.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and interested. Plus, it’s a great way to find out if the company aligns with your career goals and values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Support
Some tips for your application 🫡
Show Your Initiative: When writing your application, make sure to highlight how you've taken the initiative in past roles. We love candidates who can identify and tackle issues before they escalate, so share specific examples of how you've done this!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate candidates who can communicate effectively, so focus on delivering your key messages without unnecessary fluff. Remember, clarity is key!
Demonstrate Your Problem-Solving Skills: We want to see how you approach challenges! In your application, include instances where you've found solutions using available resources. This will show us that you're proactive and capable of making informed decisions.
Tailor Your Application: Make sure to customise your application for the Product Support role. Highlight relevant experience and skills that align with our job description. And don’t forget, applying through our website is the best way to get noticed!
How to prepare for a job interview at Guidant Global
✨Show Your Initiative
Make sure to highlight your ability to take initiative during the interview. Share specific examples of how you've identified and addressed issues before they escalated in previous roles. This will demonstrate your proactive approach and problem-solving skills.
✨Communicate Clearly
Effective communication is key for this role, so practice articulating your thoughts clearly. Be ready to discuss how you've facilitated collaboration among team members and stakeholders in the past. Use examples that showcase your adaptability in communication styles.
✨Demonstrate Time Management Skills
Prepare to discuss how you manage your time and tasks efficiently. Bring up instances where you've prioritised high-impact tasks and adjusted quickly to changing priorities. This will show that you can work independently and achieve goals without constant supervision.
✨Emphasise Continuous Improvement
Talk about your commitment to self-improvement and how you've sought feedback in previous roles. Share examples of how you've supported team members' growth through coaching and knowledge sharing, as this aligns with the company's focus on fostering a positive team environment.
