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- Tasks: Administer pensions and enhance customer service through effective communication and support.
- Company: Join a leading company dedicated to improving client outcomes and team collaboration.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic team.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for personal growth and career advancement in a vibrant workplace.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Pensions Admin
Location: Home Based
Duration: Full Time
Hours/Days: Monday – Friday 9:00 – 5:30, 40 hours
Reason for Hire: [Not specified]
Interview Process: 1 stage (Teams)
Guidant Briefing Notes:
Role: Pension Administrators
Number of positions: Up to 3
Location: Home based
Business area: Member Events – Provides pension administration to 180 private sector clients, servicing 1.2 million members and families. Team of 300 in administration and technical roles.
Working hours: Monday to Friday, 9am to 5:30pm, 40 hours/week
Key skills required (ALL ESSENTIAL):
Pension administration experience with knowledge of DB pension schemes
Experience working across multiple work streams, understanding GMP and LSA guidelines
Excellent numeracy and data input skills
High accuracy, attention to detail, quality management skills
Strong written communication skills
Proficiency in Microsoft Office, including Excel (intermediate level)
Reporting into: [Not specified]
Capita end client: Capita Pensions
Expectations on communication and timelines: [Not specified]
Capita Pension Solutions seeks to recruit three Pension Administrators on a permanent basis. If you have pensions administration experience and enjoy detail-oriented tasks, this could be your opportunity.
Responsibilities include:
Adapting to varying demands, ensuring tasks are completed on time with high quality
Assisting in planning and training activities to meet project targets
Achieving individual and departmental objectives
Working within KPIs and quality standards
Maintaining accurate scheme records
Engaging in continuous improvement and process enhancement
Supporting team knowledge sharing
Adhering to Quality Management Systems and regulations
Personal development and mandatory training
Reporting risks, complaints, breaches promptly
Ideal candidate:
Pensions administration experience, especially with DB schemes
Experience across multiple work streams, GMP and LSA knowledge
Numeracy and data skills
Attention to detail and quality focus
Effective communicator in writing
Intermediate MS Office skills
About Capita Pension Solutions: Leading UK pension provider serving over 600 schemes and 6 million members. Offers pensions administration, data solutions, actuarial, investment, and more.
Benefits include:
23 days\’ holiday (rising to 27), with options to buy extra
Company pension, life assurance, cycle2work, paid parental leave, and more
Discounts, wellbeing programs, volunteering days
Inclusive Employee Network Groups
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Pension Administrator employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the pensions industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Pension Administrators. Practice your answers and think of examples that showcase your skills in customer service and problem-solving.
✨Tip Number 3
Show off your passion for continuous improvement! Be ready to discuss how you've identified and implemented changes in previous roles that enhanced service delivery or improved processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Pension Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pension Administrator role. Highlight relevant experience and skills that align with the job description, especially around customer service and administration.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about pensions and how you can contribute to our team's goals. Keep it concise but impactful.
Showcase Your Team Spirit: We love team players! In your application, mention any experiences where you've worked collaboratively to achieve goals or improve processes. It shows you understand the importance of teamwork in delivering excellent service.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Guidant Global
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions and the specific services offered by the company. Familiarise yourself with key terms and concepts, as well as any recent changes in regulations that might affect the role. This will show your genuine interest and expertise during the interview.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Think about how you handled difficult situations or complaints, and be ready to discuss these scenarios in detail.
✨Showcase Your Team Spirit
This position requires collaboration within a team, so be prepared to talk about your experiences working in teams. Highlight instances where you supported colleagues, shared knowledge, or contributed to team goals. Emphasising your ability to work well with others will resonate with the interviewers.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially regarding complex casework or compliance issues. Prepare to discuss how you approach challenges, identify risks, and suggest improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
