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For Companies At a Glance
- Tasks: Join our team to manage pension administration for over 1.2 million members.
- Company: Capita Pension Solutions is a leading UK pension firm with diverse services for 6 million members.
- Benefits: Enjoy 23 days holiday, matched pension, life assurance, and flexible voluntary benefits.
- Why this job: Be part of a dynamic team focused on quality and continuous improvement in pension services.
- Qualifications: Experience in pension administration and knowledge of DB schemes are essential.
- Other info: Opportunity for personal development and volunteering days for charity work.
The predicted salary is between 36000 - 60000 £ per year.
Pensions Administrator
Type – Fully Remote
What You\’ll Be Doing
Process a variety of pension tasks, including changes of address, name updates, gone-away records, outstanding premiums, valuations, quotations, projections, policy amendments, wake-up or ad-hoc packs, record mismatches, and other exception reports.
Handle member queries via multiple communication channels, all within agreed Service Level Agreement (SLA) targets.
Adhere to Quality Management Systems and relevant regulations.
Take ownership of your development, including mandatory e-learning and building internal systems knowledge.
Identify and escalate risks, complaints, or compliance breaches to your line manager or the Operational Risk & Compliance team. (
Essential Requirements
Proven experience in pensions administration, specifically with Defined Benefit (DB) schemes.
Familiarity with pension authorisations.
Strong numeracy and data-entry skills, with excellent accuracy and \”right-first-time\” quality.
Excellent written and verbal communication across multiple channels.
Ability to work effectively under pressure and meet tight deadlines.
Telephone and computer literacy.
Team-oriented mindset, with the ability to coach and guide colleagues
Benefits
23 days\’ holiday (rising to 27) with the option to buy extra leave.
Company-matched pension, life assurance, cycle-to-work scheme, paid parental leave, and more.
Voluntary benefits: retail discounts, wellbeing, travel, tech offers, etc.
Opportunities for paid volunteering days and participation in Capita\’s Employee Network Groups.
Flexibility: Mostly home-based role, with hybrid options in locations like Darlington and Sheffield.
Guidant, Carbon60, Lorien & SRG – The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Pension Administrator employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Administrator
✨Tip Number 1
Familiarise yourself with the specific pension schemes mentioned in the job description, particularly DB pension schemes. Understanding their intricacies will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your knowledge of GMP and LSA guidelines, as these are crucial for the position. Consider joining online forums or groups where you can discuss these topics with other professionals, which can help you gain insights and tips.
✨Tip Number 3
Practice your data inputting skills using Excel, focusing on accuracy and speed. You might want to create sample spreadsheets or take online courses to enhance your proficiency, as this will be a key part of your daily tasks.
✨Tip Number 4
Network with current or former employees of Capita Pension Solutions through LinkedIn or professional events. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Pension Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your pension administration experience, particularly with DB pension schemes. Use specific examples from your past roles to demonstrate your knowledge and skills in this area.
Showcase Attention to Detail: Given the importance of accuracy in this role, provide examples that showcase your attention to detail. Mention any quality management practices you have followed to ensure tasks are completed correctly the first time.
Demonstrate Communication Skills: Since strong written communication skills are essential, include examples of how you've effectively communicated in various channels. This could be through reports, emails, or presentations related to pension administration.
Familiarity with Tools: Mention your proficiency with Microsoft Office, especially Excel. If you have used specific functions or tools within Excel that relate to data inputting or analysis, be sure to highlight these in your application.
How to prepare for a job interview at Guidant Global
✨Showcase Your Pension Knowledge
Make sure to highlight your experience with DB pension schemes during the interview. Be prepared to discuss specific examples of how you've navigated GMP and LSA guidelines in your previous roles.
✨Demonstrate Attention to Detail
Since this role requires great accuracy, be ready to provide examples of how you've ensured quality management in your past work. You might even want to mention any systems or processes you used to maintain high standards.
✨Excel at Communication
Strong written communication skills are essential for this position. Prepare to discuss how you've effectively communicated across various channels in your previous roles, and consider bringing samples of your work if relevant.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office, especially Excel, is required, brush up on your skills before the interview. Be ready to discuss how you've used these tools to manage data and improve efficiency in your previous positions.
