At a Glance
- Tasks: Lead the helpdesk team and ensure efficient maintenance service delivery.
- Company: Dynamic company in Oxford with a focus on teamwork and service excellence.
- Benefits: Part-time role with potential for permanent position and flexible hours.
- Other info: Opportunity for career growth and skill development in a supportive environment.
- Why this job: Gain leadership experience while making a real impact in service delivery.
- Qualifications: Strong leadership skills and experience in helpdesk operations required.
The predicted salary is between 12 - 15 € per hour.
Location: Oxford, OX3 9DU
Contract: 3 months (Potentially convert to perm role)
The Helpdesk Administrator is responsible for leading the helpdesk team to ensure efficient delivery of maintenance services across the estate. The role involves managing daily operations, assigning, and monitoring reactive tasks, maintaining accurate records on CAFM systems, and ensuring all work meets compliance and KPI standards. It also includes supervising staff performance, coordinating subcontractors, and supporting reporting, audits, and continuous service improvement while maintaining strong communication with stakeholders.
Key Responsibilities
- Manage and supervise Helpdesk Operators, ensuring high performance and service delivery
- Allocate and monitor reactive maintenance tasks, ensuring timely completion within SLAs
- Oversee daily Helpdesk operations, including logging calls and updating the CAFM system (Maximo)
- Lead jeopardy management, proactively identifying and resolving risks to service delivery
- Coordinate and schedule subcontractors, ensuring compliance and documentation is complete
- Monitor KPIs, produce reports, and analyse trends to drive continuous improvement
- Maintain accurate records, including O&M manuals, asset data, and work documentation
- Manage staffing rotas and provide training, performance reviews, and corrective actions
- Liaise with engineers, management, and clients to ensure effective communication and service delivery
- Support audits, compliance checks, and monthly/weekly reporting requirements
Essential Skills
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Experience in Helpdesk operations within a maintenance or facilities environment
- Proficiency in CAFM systems (e.g., Maximo) and data management
- Strong organisational and multitasking skills with the ability to prioritise workloads
- High attention to detail and accuracy in record-keeping and reporting
- Ability to work under pressure and meet strict deadlines
- Problem-solving mindset with a proactive approach
- Good understanding of maintenance operations and compliance requirements
- Competent IT skills including Microsoft Office and reporting tools.
Office Admin (Part-Time) in Oxford employer: Guidant Global
As a part-time Office Admin in Oxford, you will join a dynamic team dedicated to delivering exceptional maintenance services. Our company fosters a supportive work culture that prioritises employee growth and development, offering opportunities for training and performance reviews. With a focus on continuous improvement and strong communication, we ensure that our staff are empowered to excel in their roles while enjoying the unique advantages of working in a vibrant city like Oxford.
StudySmarter Expert Advice🤫
We think this is how you could land Office Admin (Part-Time) in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Office Admin role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their helpdesk operations and think of examples from your past experiences that showcase your leadership and organisational skills. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on how you can demonstrate your problem-solving mindset and ability to manage tasks under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process. Let’s get you that part-time Office Admin role!
We think you need these skills to ace Office Admin (Part-Time) in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Helpdesk Administrator role. Highlight your leadership and team management skills, as well as any experience with CAFM systems like Maximo.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed helpdesk operations or improved service delivery in the past.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application showcases your ability to engage with stakeholders effectively. Use clear and concise language throughout your application.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Guidant Global
✨Know Your Stuff
Make sure you understand the key responsibilities of the Helpdesk Administrator role. Familiarise yourself with CAFM systems like Maximo, and be ready to discuss how your experience aligns with managing helpdesk operations and supervising teams.
✨Show Off Your Leadership Skills
Since this role involves leading a team, prepare examples that showcase your leadership and team management abilities. Think about times when you've successfully motivated a team or resolved conflicts to ensure high performance.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you identified risks to service delivery and how you proactively addressed them. This will demonstrate your ability to think on your feet.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively liaised with stakeholders in the past to ensure smooth operations.
