At a Glance
- Tasks: Lead a helpdesk team to ensure efficient maintenance service delivery.
- Company: Join a dynamic team in Oxford focused on continuous improvement.
- Benefits: Part-time role with potential for permanent position and flexible hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by improving service delivery and team performance.
- Qualifications: Strong leadership skills and experience in helpdesk operations required.
The predicted salary is between 20000 - 25000 € per year.
The Helpdesk Administrator is responsible for leading the helpdesk team to ensure efficient delivery of maintenance services across the estate. The role involves managing daily operations, assigning, and monitoring reactive tasks, maintaining accurate records on CAFM systems, and ensuring all work meets compliance and KPI standards. It also includes supervising staff performance, coordinating subcontractors, and supporting reporting, audits, and continuous service improvement while maintaining strong communication with stakeholders.
Key Responsibilities
- Manage and supervise Helpdesk Operators, ensuring high performance and service delivery
- Allocate and monitor reactive maintenance tasks, ensuring timely completion within SLAs
- Oversee daily Helpdesk operations, including logging calls and updating the CAFM system (Maximo)
- Lead jeopardy management, proactively identifying and resolving risks to service delivery
- Coordinate and schedule subcontractors, ensuring compliance and documentation is complete
- Monitor KPIs, produce reports, and analyse trends to drive continuous improvement
- Maintain accurate records, including O&M manuals, asset data, and work documentation
- Manage staffing rotas and provide training, performance reviews, and corrective actions
- Liaise with engineers, management, and clients to ensure effective communication and service delivery
- Support audits, compliance checks, and monthly/weekly reporting requirements
Essential Skills
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Experience in Helpdesk operations within a maintenance or facilities environment
- Proficiency in CAFM systems (e.g., Maximo) and data management
- Strong organisational and multitasking skills with the ability to prioritise workloads
- High attention to detail and accuracy in record-keeping and reporting
- Ability to work under pressure and meet strict deadlines
- Problem-solving mindset with a proactive approach
- Good understanding of maintenance operations and compliance requirements
- Competent IT skills including Microsoft Office and reporting tools.
Administrator Part-time Learning Disabilities in Oxford employer: Guidant Global
As a part-time Helpdesk Administrator in Oxford, you will join a dynamic team dedicated to delivering exceptional maintenance services while fostering a supportive and collaborative work environment. Our company prioritises employee growth through training and development opportunities, ensuring that you can enhance your skills and advance your career. With a strong focus on compliance and continuous improvement, we offer a unique chance to make a meaningful impact in the community while enjoying the benefits of flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator Part-time Learning Disabilities in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experiences effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Administrator Part-time Learning Disabilities in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your experience in managing helpdesk operations and any relevant skills that match the job description. We want to see how you can lead a team and ensure efficient service delivery!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your leadership skills and experience with CAFM systems like Maximo. We love seeing genuine enthusiasm for the position!
Showcase Your Communication Skills:Since strong communication is key in this role, make sure to demonstrate your abilities in your application. Whether it's through your CV or cover letter, let us know how you've effectively liaised with stakeholders in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Guidant Global
✨Know Your Stuff
Make sure you understand the key responsibilities of the Helpdesk Administrator role. Familiarise yourself with CAFM systems like Maximo, and be ready to discuss how your experience aligns with managing helpdesk operations and supervising teams.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management abilities. Think about times when you've successfully led a team or improved service delivery, as this will resonate well with the interviewers.
✨Communicate Effectively
Since strong communication is essential for this role, practice articulating your thoughts clearly. Be prepared to discuss how you've engaged with stakeholders in the past and how you handle conflicts or challenges in communication.
✨Be Data Savvy
Brush up on your data management skills, especially regarding KPIs and reporting. Be ready to talk about how you've used data to drive improvements in previous roles, as this will demonstrate your analytical mindset and attention to detail.
