At a Glance
- Tasks: Lead the helpdesk team to ensure efficient maintenance service delivery.
- Company: Join a dynamic team in Oxford with potential for permanent role.
- Benefits: Gain valuable experience and develop leadership skills in a supportive environment.
- Other info: Opportunity for career growth and continuous improvement in a fast-paced setting.
- Why this job: Make a real impact by improving service delivery and team performance.
- Qualifications: Strong leadership, communication skills, and experience in helpdesk operations required.
The predicted salary is between 30000 - 40000 € per year.
Location: Oxford, OX3 9DU
Contract: 3 months (Potentially convert to perm role)
The Helpdesk Administrator is responsible for leading the helpdesk team to ensure efficient delivery of maintenance services across the estate. The role involves managing daily operations, assigning, and monitoring reactive tasks, maintaining accurate records on CAFM systems, and ensuring all work meets compliance and KPI standards. It also includes supervising staff performance, coordinating subcontractors, and supporting reporting, audits, and continuous service improvement while maintaining strong communication with stakeholders.
Key Responsibilities
- Manage and supervise Helpdesk Operators, ensuring high performance and service delivery
- Allocate and monitor reactive maintenance tasks, ensuring timely completion within SLAs
- Oversee daily Helpdesk operations, including logging calls and updating the CAFM system (Maximo)
- Lead jeopardy management, proactively identifying and resolving risks to service delivery
- Coordinate and schedule subcontractors, ensuring compliance and documentation is complete
- Monitor KPIs, produce reports, and analyse trends to drive continuous improvement
- Maintain accurate records, including O&M manuals, asset data, and work documentation
- Manage staffing rotas and provide training, performance reviews, and corrective actions
- Liaise with engineers, management, and clients to ensure effective communication and service delivery
- Support audits, compliance checks, and monthly/weekly reporting requirements
Essential Skills
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Experience in Helpdesk operations within a maintenance or facilities environment
- Proficiency in CAFM systems (e.g., Maximo) and data management
- Strong organisational and multitasking skills with the ability to prioritise workloads
- High attention to detail and accuracy in record-keeping and reporting
- Ability to work under pressure and meet strict deadlines
- Problem-solving mindset with a proactive approach
- Good understanding of maintenance operations and compliance requirements
- Competent IT skills including Microsoft Office and reporting tools.
Administrator in Oxford employer: Guidant Global
As a Helpdesk Administrator in Oxford, you will join a dynamic team dedicated to delivering exceptional maintenance services across the estate. Our company fosters a collaborative work culture that prioritises employee growth through training and performance reviews, while also offering the potential for permanent employment after your initial contract. With a focus on continuous improvement and strong stakeholder communication, we provide a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Administrator role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their helpdesk operations and think of examples from your past experiences that showcase your leadership and problem-solving skills. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating how your skills align with the key responsibilities of the Helpdesk Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administrator in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your experience in managing helpdesk operations and any relevant skills that match the job description. We want to see how you can lead a team and ensure efficient service delivery!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership skills and how you've successfully managed maintenance tasks in the past. We love a good story!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to showcase your excellent communication abilities in your application. Whether it's through your CV or cover letter, let us know how you've effectively engaged with teams and clients before.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Guidant Global
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially Maximo. Be ready to discuss how you've used these systems in past roles and how they can improve helpdesk operations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management experience. Think about times when you successfully led a team or improved service delivery, as this will resonate well with the interviewers.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss specific challenges you've faced in helpdesk operations and how you proactively resolved them to ensure compliance and service quality.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you liaise with stakeholders and manage team performance.
