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For Companies At a Glance
- Tasks: Support customer accounts and manage invoicing for EV charging infrastructure.
- Company: Join EQUANS, a global leader in energy services with a focus on sustainability.
- Benefits: Part-time role with flexible remote work and a chance to make an impact.
- Why this job: Be part of the transition to net zero while developing your skills in a dynamic environment.
- Qualifications: Strong Microsoft Office skills and experience in customer finance or accounts.
- Other info: Opportunity for career growth in a supportive team focused on innovation.
The predicted salary is between 13 - 16 £ per hour.
Contract: 6 months FTC
Location: Leeds (remote)
Role type: Part-time
Working shifts: Monday to Thursday (16 hours per week)
Role Overview
This role supports the effective administration and commercial operation of the business, with a strong focus on customer account management, reporting, reconciliation, and invoicing related to EV charging infrastructure. Working within the Operational Administration team, the postholder will ensure customer accounts are managed accurately and efficiently, all public ChargePoints are correctly advertised and maintained, and income from EV charging schemes and customer subscriptions is invoiced, reconciled, and received in a timely manner. The role plays a key part in supporting operational performance, financial accuracy, and customer satisfaction across the EV charging portfolio.
Key Responsibilities
- Customer Accounts & Commercial Administration
- Prepare and deliver reporting for third-party customers, including maintaining logs of reporting, client share payments, and account balances.
- Ensure client share balances are accurately calculated and processed for payment.
- Raise invoices for completed jobs and customer subscription renewals, ensuring full reconciliation against internal systems (Genie).
- Audit deferred income schedules (data and maintenance income) against Genie and update contracts accordingly.
- Reconcile customer payments across multiple systems.
- Support debtor management by liaising with Sales and Finance Administration teams.
- Sales & Operational Support
- Provide efficient administrative support to Sales and Operational teams, ensuring records and reporting are accurate and up to date.
- Facilitate handover meetings between Sales teams and Project Managers, ensuring all administrative tasks are completed as part of the process.
- Create and issue Operations & Maintenance (O&M) packs and Welcome Packs to clients at commissioning stage.
- Systems, Data & Reporting
- Maintain and update all ChargePoint information within Genie, including purchased products.
- Ensure all public ChargePoints are correctly registered and advertised on relevant public registers.
- Deliver internal and external reporting as required, ensuring accuracy and timeliness.
- Support ad hoc commercial activities, including insurance claim processing and data management.
- Customer & Supplier Engagement
- Respond professionally to customer and supplier queries related to accounts, invoicing, and operational data.
- Ensure all work is completed on time and to a consistently high standard.
Skills, Qualifications & Experience
Essential
- Strong Microsoft Office skills, particularly Excel.
- Experience managing customer finance or accounts-related queries.
- Strong numeracy with a basic financial and commercial understanding.
- Proven ability to gather, analyse, and present data clearly.
- Highly organised with strong attention to detail.
- Ability to work independently as well as collaboratively within a team.
- Strong written and verbal communication skills.
- Practical, solutions-focused approach to problem solving.
- Ability to adapt quickly to new processes and requirements.
Desirable
- Experience working in a cross-functional environment.
- Experience using customer management and accounting systems (e.g. SAP or similar).
- Aware of or interested in the sustainable transport or electric vehicle sector.
Operational Support Admin employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Admin
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at EQUANS or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission, especially around sustainability and EV charging.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience with customer accounts and administration.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Operational Support Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Support Admin role. Highlight your experience with customer accounts, invoicing, and any relevant software like Excel or Genie. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your interest in sustainability and the EV sector – it’s a big deal for us!
Show Off Your Attention to Detail: In this role, accuracy is key. When you’re filling out your application, double-check for typos and ensure all information is correct. We love candidates who take pride in their work and pay attention to the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Guidant Global
✨Know Your Numbers
As an Operational Support Admin, you'll be dealing with customer accounts and financial data. Brush up on your numeracy skills and be ready to discuss how you've managed accounts or reconciled payments in the past. Being able to present data clearly will impress your interviewers.
✨Master Microsoft Office
Strong Excel skills are essential for this role. Before your interview, make sure you're comfortable with functions, pivot tables, and data analysis. You might even want to prepare a quick example of how you've used Excel in previous roles to streamline processes or improve reporting.
✨Show Your Organisational Skills
This position requires a high level of organisation and attention to detail. Think of specific examples where you've successfully managed multiple tasks or projects simultaneously. Be prepared to explain your methods for staying organised and ensuring accuracy in your work.
✨Engage with Sustainability
EQUANS is committed to sustainability, so showing your interest in the electric vehicle sector or sustainable transport can set you apart. Research the company's initiatives and be ready to discuss how you can contribute to their goals, especially in relation to customer satisfaction and operational performance.
