At a Glance
- Tasks: Support vulnerable customers with empathy during night shifts and handle administrative tasks.
- Company: Compassionate organisation dedicated to providing exceptional customer service.
- Benefits: Flexible shift pattern, competitive pay, and a supportive team environment.
- Other info: Join a resilient team and enjoy a rewarding career with growth opportunities.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Experience in customer service and ability to handle sensitive conversations.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a compassionate and resilient Night Shift Customer Service Advisor to support our client. This role involves handling inbound calls from vulnerable customers during sensitive moments, providing empathetic support and guidance. The position also includes administrative responsibilities within a contact centre environment.
Key Responsibilities
- Handle inbound calls from customers with empathy, professionalism, and care
- Support individuals at sensitive and emotional times, ensuring a high level of customer service
- Accurately record customer information and maintain detailed case notes
- Complete associated administrative tasks in line with company procedures
- Work collaboratively within a small team to ensure service levels are maintained
- Adhere to data protection, compliance, and internal policies
Qualifications
- Previous contact centre or customer service experience
- Experience working night shifts
- Ability to handle sensitive conversations with empathy and professionalism, strong communication and active listening
- Emotional resilience and empathy
- Attention to detail and accuracy
- Ability to manage challenging situations calmly
Shift Pattern & Hours
- 4 days on / 4 days off shift pattern
- Working hours: 8:00 PM - 8:00 AM
- Average of 37.5 hours per week (over an 8-week period)
- 10.5-hour shifts per night
- Weekend work included
Night Shift Customer Service Advisor employer: Guidant Global
Join a supportive and compassionate team as a Night Shift Customer Service Advisor, where your role is vital in providing empathetic assistance to vulnerable customers during their most challenging moments. Our company fosters a collaborative work culture that prioritises employee well-being and growth, offering comprehensive training and development opportunities to enhance your skills. Located in a dynamic contact centre environment, we provide a unique chance to make a meaningful impact while enjoying a flexible shift pattern that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Customer Service Advisor
✨Tip Number 1
When you're preparing for your interview, think about the specific scenarios where you've shown empathy and resilience. We want to hear those stories! Practise articulating them clearly so you can impress us with your experience.
✨Tip Number 2
Don’t underestimate the power of a good night’s sleep before your interview. We know it’s a night shift role, but being well-rested will help you stay sharp and focused during those tricky questions.
✨Tip Number 3
Show us your team spirit! Be ready to discuss how you’ve collaborated with others in past roles. We love candidates who can work well in a small team, especially in a contact centre environment.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace Night Shift Customer Service Advisor
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to handle sensitive conversations with empathy. Share examples of how you've supported customers in tough situations before – it’ll show us you’re the right fit for this role!
Be Professional and Clear:Since you'll be dealing with vulnerable customers, clarity and professionalism are key. Keep your language straightforward and ensure your application is free from errors. We want to see that you can communicate effectively, even in writing!
Highlight Relevant Experience:If you've got previous contact centre or customer service experience, don’t hold back! Make sure to detail your past roles and responsibilities, especially those that involved night shifts or handling emotional situations. It’ll help us see how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Shift Customer Service Advisor role. Plus, it’s super easy to do!
How to prepare for a job interview at Guidant Global
✨Show Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you successfully handled sensitive situations. Think about how you made customers feel supported and valued, and be ready to share these stories during the interview.
✨Know the Company Values
Research the company’s mission and values before your interview. Understanding their commitment to customer care will help you align your answers with what they’re looking for. It shows that you’re genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but also responding thoughtfully. You can even ask clarifying questions if needed, which shows you’re engaged and care about understanding fully.
✨Prepare for Night Shift Challenges
Since this is a night shift role, think about how you’ll manage working late hours. Be ready to discuss your strategies for staying alert and maintaining a positive attitude during those long shifts. This will reassure them that you’re prepared for the demands of the job.
